Support the FI Aeroplan products and deliver the best credit card experience for Aeroplan cardholders and continuing to innovate by new benefits and features.

Effectively build and maintain ongoing relationships with sales representatives and clientsProvide solutions in a timely manner when assisting all sales representatives with inquiries and issuesGate keep orders daily and address any clarifications, financial discrepancies with clients and vendorsDeveloped, implemented and improved an internal process by capitalizing on an opportunity to enhance and align Product Technical Support and Customer Service

Disseminate and analyze large amounts of data then identify and correct broadcast finance discrepanciesPrepare and update weekly status reports for both Digital & Broadcast, along with simplifying results Analyze and test new platforms, then communicate findings with ClientsMaintain and monitor assigned digital campaigns throughout their tenure

• Improve upon minimal social media presence by highlighting the benefits of analytics and application• Train and aid senior level marketing manager on basics of social media• Implement social media communications plan based upon industry leading best practices• Develop and launch social and digital marketing strategies focused on company’s business objectives• Create original content using InDesign and Photoshop• Collaborate with department leaders to create internal communications plan• Ensure weekly team building exercises were executed using internal intranet• Modify or expand communication goals and expectations if needed• Monitor and present weekly employee engagement data to department leaders• Maintain and updated client and sales representative contact list• Prioritize and process client inquiries via email and phone

• Assist in planning and executing community, employee and guest events• Assist in social media monitoring, content creation and analyzing data• Conduct open and close restaurant procedures while ensuring employees complete daily duties• Count and balance tills, tip outs and daily revenue• Passionately find a way to meet client needs daily and exceed expectations• Train new hires in dining room, lounge, bar and supervisor roles • Effectively and professionally respond to guest inquiries in a timely fashion

• Interact with potential promoters with a focus on guaranteeing client retention• Assist in developing promotional materials and press releases • Contact local companies to secure sales of group packages • Assist in social media monitoring and analytics

Prepared and handled food with care. Helped each guest complete and receive his or her meal promptly and with a smile.