* P&L responsibility for Professional Services* Oversee health of all customer projects, focused on customer alignment, customer satisfaction, revenue and margin* Manage resources to +75% billable utilization* Engage with customers from Stage 4 Sales thru final Delivery* Deliver enterprise projects to largely Fortune 100 companies in Technology, Manufacturing and Financial Services as well as Law Enforcement and Government verticals* High rate of repeat business * +90% M&S Renewals

* Responsible for the establishment of Agile development process for professional services engagements.* Provide regular, objective reporting and transparency in regards to the health of a project.* Actively seek out, communicate and mitigate risk.* Manage several projects concurrently.* Focus on iterative development and getting working software in front of project stakeholders quickly.

Responsibilities included:* Strategic, innovative thought leader and SME for Reed Business divisions in the US, UK and the Netherlands.* Defined the requirements and functional roadmap for a new scalable enterprise web and data product platform. Platform initially supported 40 B2B web sites with shared, configurable functionality, registration and analytics systems as well as the ability to share editorial content assets across 40 brands* Oversaw the migration of 40 disparate, home-grown sites to standard tools, templates and reporting on a common platform * Integrating rich editorial data, an enterprise web platform and a corporate FAST search platform to create “quick to market” custom data products* Established and operated a taxonomy team responsible for the development of vertical and horizontal taxonomies, entity files as well as the implementation and tuning of rules-based classification tools. * Managed an SEO team which supported 40 B2B web sites. Defined standards for optimized page structures, URL re-writing and editing tools for SEO

* Developed online editorial data standards and best practices across 40 magazine web sites * Established and chaired the Reed Business Global Data Standards working group* Defined, implemented a content syndication operation supporting 90 publications from RBI divisions in the US, UK and Australia * Defined and implemented a content metadata framework that supported editorial readership analysis, ad targeting, content aggregation, BI, progressive registration, content placement and content re-use across brands

Designed and developed the print to web work flow and conversion processes for Cahners' initial standard web platform as well as the initial XML metadata and content schema. Responsible for the creation, deployment and ongoing operation of a centralized XML content production group. Managed the migration of 15 print brands to the aforementioned content data specification and standard content production workflow.