David E. Email & Phone Number

New Castle, DE, US

Delaware

Delaware

Responsible for the design and development of customer network communications. Analyze equipment specifications and process requirements to conceive a practical design and determines feasibility from technical and economic perspectives. Coordinates and consults with customer representatives to create designs and resolve/modify design problems and develops.

• Position responsibilities include but are not limited to daily work in the following network principles:Wide Area Networking (WAN): Physical Layer 1 - xDSL, Cable, T1, Cellular (3G/4G), Dial, Ethernet, Network Wiring.
• Provide sales engineering support on sales calls and in person at customer sites for new opportunities.
• Create, execute, and publish Customer Statement of Work
• Host weekly customer design and implementation calls
• Host weekly internal project team calls to ensure projects are on track
• Define install, cutover, and closeout processes, procedures, and documents for customer network rollouts

Responsible for Storage architecture across the organization including all aspects of centralized storage, including SAN, NAS, DAS arrays, and storage connectivity. Serve as a point of contact for the sales staff when architecting SAN/NAS solutions and drives the purchase and configuration of these solutions for the company. SAN/NAS/DAS advanced.

Install and configure hardware/software based on the specifications submitted by the Sales team or the customer through the company website. This includes Dedicated and Cloud Enterprise offerings at any Data Center along with Internal builds for other Hosting.com departments. Quality Assurance on all the solutions submitted to SALT. Vigorous communication.

Monitor and manage Remedy Trouble Ticketing System queues to provide timely response and resolution to customer CDV issues. Troubleshoot customer problems on the CDV network using tools that can correlate network issues to customer trouble tickets. Identify, isolate and determine a resolution for HFC and/or network issues. Assist field technicians as.

Configure and maintain organization's network. Perform system backups on internal and external network web servers. Support server system(s) and supporting software, provide end users support for all LAN based applications. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. Provide emergency maintenance during the.

Provided technical support for the Internet customer base of Irides related to Dial-up connection difficulties, including but not limited to web browsers, email clients and dial-up software, by phone. Provided support for the Web host customer base of Irides related to DNS and website management including FrontPage and FTP clients. Maintained good.

Monitored, troubleshoot, and proper escalation of issues regarding major backbone circuits, high speed customer circuits, Network Access Systems and servers providing internet services. Responsible for basic user account administration, the allocation of IP blocks to business accounts and the addition and maintenance of customer zone files for domains.