David E. Email & Phone Number

New Castle, De, Us

Delaware

Delaware

Responsible for the design and development of customer network communications. Analyze equipment specifications and process requirements to conceive a practical design and determines feasibility from technical and economic perspectives. Coordinates and consults with customer representatives to create designs and resolve/modify design problems and develops and maintains technical procedures, documentation and manuals. Compile and analyze operational data and directs tests to establish standard… Show more Responsible for the design and development of customer network communications. Analyze equipment specifications and process requirements to conceive a practical design and determines feasibility from technical and economic perspectives. Coordinates and consults with customer representatives to create designs and resolve/modify design problems and develops and maintains technical procedures, documentation and manuals. Compile and analyze operational data and directs tests to establish standard for new designs or modifications to existing equipment, systems, or processes. Ensure network designs meet industry standard specifications for routing and security best practices. Authoring support documentation such as installation guides, troubleshooting guides, etc. that are accurate and concise. Show less

Position responsibilities include but are not limited to daily work in the following network principles:Wide Area Networking (WAN): Physical Layer 1 - xDSL, Cable, T1, Cellular (3G/4G), Dial, Ethernet, Network Wiring Infrastructure IW (inside wiring). Fortinet FortiOS, Cisco IOS and Meraki WAN configuration experience, Network Layer 3 - Internet Protocol (IP) Addressing, IP Routing, Routing Protocols (Static, RIP, IGRP, BGP), IP Trouble Shooting, Cisco, Meraki and Fortinet… Show more Position responsibilities include but are not limited to daily work in the following network principles:Wide Area Networking (WAN): Physical Layer 1 - xDSL, Cable, T1, Cellular (3G/4G), Dial, Ethernet, Network Wiring Infrastructure IW (inside wiring). Fortinet FortiOS, Cisco IOS and Meraki WAN configuration experience, Network Layer 3 - Internet Protocol (IP) Addressing, IP Routing, Routing Protocols (Static, RIP, IGRP, BGP), IP Trouble Shooting, Cisco, Meraki and Fortinet configuration.Local Area Network (LAN): LAN Design, IP Addressing / Subnetting, DHCP, DNS, WIFI 802.11 a/b/g/n, LAN IP Device Operating Systems, LAN Troubleshooting. VOIP (Voice over IP). Network diagrams drawing (Visio). Windows / Unix - Linux System Administration.Job responsibilities also include: internal involvement in technical guidance to internal staff, IRG customer account Pre & Post technical support (Sales Engineering) and technical escalation support to IRG partners/customers. Provide technical training to internal IRG staff and external IRG partners/customers.Primary job functions:• Provide sales engineering support on sales calls and in person at customer sites for new opportunities.• Create, execute, and publish Customer Statement of Work• Host weekly customer design and implementation calls• Host weekly internal project team calls to ensure projects are on track• Define install, cutover, and closeout processes, procedures, and documents for customer network rollouts• Create staging guides for all customer datacenter and remote site equipment• Provide technical solutions to operational problems.• Provide technical support to field techs for customer installations• Provide technical support for NOC escalation issues• Work with the NOC to on-board circuits and CPE after install/activation Show less

Responsible for Storage architecture across the organization including all aspects of centralized storage, including SAN, NAS, DAS arrays, and storage connectivity. Serve as a point of contact for the sales staff when architecting SAN/NAS solutions and drives the purchase and configuration of these solutions for the company. SAN/NAS/DAS advanced troubleshooting and escalated events.

Install and configure hardware/software based on the specifications submitted by the Sales team or the customer through the company website. This includes Dedicated and Cloud Enterprise offerings at any Data Center along with Internal builds for other Hosting.com departments. Quality Assurance on all the solutions submitted to SALT. Vigorous communication to customers by providing status updates on solutions as Provisioning Technicians move solutions through the various stages of the Customer… Show more Install and configure hardware/software based on the specifications submitted by the Sales team or the customer through the company website. This includes Dedicated and Cloud Enterprise offerings at any Data Center along with Internal builds for other Hosting.com departments. Quality Assurance on all the solutions submitted to SALT. Vigorous communication to customers by providing status updates on solutions as Provisioning Technicians move solutions through the various stages of the Customer Provisioning Process. Troubleshoot and escalate any issues with internal applications that are necessary for provisioning a customer solution. Provisioning replacement server(s) as necessary for any escalations. Communicating with third-party vendors as necessary. Working with Operation Technicians at any Data Center to ensure solutions are properly provisioned and QA’d. Attend and participate in Internal Pre-Install and Customer Pre-Install calls for our Advanced solutions. Documentation of Provisioning processes and procedures. Show less

Monitor and manage Remedy Trouble Ticketing System queues to provide timely response and resolution to customer CDV issues. Troubleshoot customer problems on the CDV network using tools that can correlate network issues to customer trouble tickets. Identify, isolate and determine a resolution for HFC and/or network issues. Assist field technicians as necessary during CDV installs and trouble calls.

Configure and maintain organization's network. Perform system backups on internal and external network web servers. Support server system(s) and supporting software, provide end users support for all LAN based applications. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. Provide emergency maintenance during the night shift and on weekends.

Provided technical support for the Internet customer base of Irides related to Dial-up connection difficulties, including but not limited to web browsers, email clients and dial-up software, by phone. Provided support for the Web host customer base of Irides related to DNS and website management including FrontPage and FTP clients. Maintained good relationships between customers and companies.

Monitored, troubleshoot, and proper escalation of issues regarding major backbone circuits, high speed customer circuits, Network Access Systems and servers providing internet services. Responsible for basic user account administration, the allocation of IP blocks to business accounts and the addition and maintenance of customer zone files for domains hosted by RCN. Acted as a liaison to the various telecommunication companies' with whom RCN does business and to the Technical Support/Customer… Show more Monitored, troubleshoot, and proper escalation of issues regarding major backbone circuits, high speed customer circuits, Network Access Systems and servers providing internet services. Responsible for basic user account administration, the allocation of IP blocks to business accounts and the addition and maintenance of customer zone files for domains hosted by RCN. Acted as a liaison to the various telecommunication companies' with whom RCN does business and to the Technical Support/Customer Service Departments of RCN. Show less