Dave Felsen Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

• Lead all sales and ticketing initiatives for The Lion King production in Las Vegas.
• Partner with box office and marketing staff on the strategic sales planning process.
• Establish weekly sales analysis and reporting process.
• Oversee pricing, commission and promotional programs.
• Manage relationships with wholesale and group sales managers to maximize all sales channels.

• Established ticket sales processes to produce real time reports for planning and forecasting.
• Completed comprehensive audit of all ticket information and performed updates to comply with reporting process.
• Implemented new procedures for staff using previously underutilized functionality of ticketing system.
• Assisted with launch of online group manager, and created unique solutions to allow staff to increase ticket sales.

• Oversee all ticket payment and financial information, including gate reports, invoicing, ticket usage, and payment plans.
• Manage inventory for all events, including season, package, group, suite, and single game seating.
• Develop and maintain reports for ownership, executive team, league officials, and internal departments including sales, marketing, finance, and customer service.
• Redesigned and streamlined fulfillment process for all ticket orders.
• Created and provided new online benefits to complement season ticket retention plan.
• Utilize ticket technology in nontraditional areas such as community relations, sponsor promotions, and special events.

• Coordinated seat selection process for all depositors established during team relocation campaign.
• Established a fan relations department.
• Oversaw the design, printing, fulfillment, and delivery for all tickets.
• Assisted arena management team with setup for first NBA season.
• Prepared for initial launch of barcoding system for New Orleans Arena.

• Integrated ticket operations department into regular interaction with ticket takers, ushers, guest service, and security.
• Worked closely with players, coaches, and executives to guarantee VIP guest satisfaction.
• Interacted with sales and marketing directors to guarantee proper execution of sponsor promotions.
• Managed inventory allocation and reporting for all complimentary tickets.

• Coordinated season ticket holder relocation process.
• Processed internal season and individual ticket orders.
• Assisted in scheduling, placement, and training for part-time staff.
• Assisted in season ticket invoicing and payment processing.

• Managed all box office functions.
• Oversaw human resources functions including employee benefits such as medical coverage and life insurance.
• Developed employee policy manual.
• Prepared all ticket sales reports.

Mba, Business Administration And Management, General

Bs, Management