David Heiss Email & Phone Number

Modesto, California

• Primary responder on extensive projects to document product specifications• Utilize Genesis nutritional database to calculate and create food nutritional labels• Created data analysis tools to track product quality via microbiological and shelf life testing• Maintain library of supplier and internal technical specs and certifications• Customer facing role of responding to documentation and supplier questionnaire requests

Ventura And Modesto, California Home Office

Unisys Corporation provides IT services, software, and technology for clients worldwide. My group was responsible for selling and implementing voicemail systems to residential and wireless network providers in North America.My primary role was to proactively support the sales team by understanding the customer’s technical and business needs, architecting a technical solution, making customer presentations, and creating cost/pricing models of the proposed solution.Accomplishments- Maintained inventory of customer installed equipment, resulting in continuous support contracts and accurate upgrades.- Developed and edited responses to customer Requests for Proposal.- Created pricing models for RFP responses through defining HW and SW solution, achieving best pricing, creating cost analysis for final price delivery to customers.- Researched vendors to find best-fit third party components at favorable pricing, create orders via Unisys procurement system.- Managed projects to drive vendor shipment process from order to delivery to ensure on-time availability to meet implementation schedule.- Served with cross functional teams to develop pricing and margin analysis for multi-million dollar telecommunications proposals.- Demonstrated self-starter work ethic derived from minimal supervision while based in home office.- Managed process to purchase, deliver, and install solution hardware components.- Analyzed current usage data, created capacity models and forecast tools to predict future growth.- Designed and implement usage and performance reports using SQL and JasperReports.- Communicated with Microsoft Word, PowerPoint, Excel, Visio, Project and Publisher.

Carpinteria, Ca

Provided pre and post sales support for Unified Messaging platform at customer premise and public carrier customers.Accomplishments- Drove customer upgrades of product capacity and features.- Conducted technical customer training classes for PulsePoint products.- Generated customer quotes and solution pricing for messaging proposals.- Created and conducted technical product presentations.- Designed curricula and tools for technical sales and end-user training.- Received the company’s first $5000 Quality First President’s Award.- Served as quality specialist and facilitator for problem solving teams. - Designed, implemented, and demonstrated at about 30 trade shows worldwide.Product ManagerManaged voice messaging product definition, development and release process.Accomplishments- Created and implemented marketing programs to help our direct customers increase sales to their consumer level customer. - Developed requirement specifications for new voice mail product releases based on market needs from channel partners and end users.- Managed new enhanced-service market trials for major U.S. telephone companies, including trial objectives, equipment implementation, and evaluating success.- Coordinated efforts of multiple departments to drive project completion.- Defined, launched, and measured new product and service trials.- Consulted with customers to deploy and market enhanced telecommunications services.- Planned, specified, and introduced new hardware and software products.- Created and implementing promotion packaging.- Analyzed competitive products and positioning.

Bachelor Of Science (Bs), Computer Science

Education record