Dave Herrmann Email & Phone Number

SUMMARY OF QUALIFICATIONS:• Goal-oriented, confident and productive professional, whether working independently or in a team environment. • Honest, hardworking and reliable individual committed to achieving excellence in job quality. • Extensive customer service background, resulting in strong, interactive negotiation and problem-solving skills. • Well developed oral communication and interpersonal skills with the ability to communicate clearly, concisely and directly. • Demonstrates exceptional teamwork skills with superiors and co-workers; a “Go To Person,” responsibly trains and leads others. • Computer proficient including extensive experience in Microsoft Office Products, Microsoft and Novell network administration, FrontRange Solutions HEAT Call Logging and Alert Monitoring software, plus good grasp of Computer networking. DETAILS OF QUALIFICATIONS:Over 20 years in Information Technology:Helpdesk AnalystNovell system administrationWindows system administrationPC specialistComputer Operations----------------------------14 years in Automotive Technology----------------------------DIY Plumbing, Electrical and Home RepairsDIY Home remodeling, Framing, and Trim work.DIY Insulation, Drywalling and painting----------------------------Creation and Marketing of custom wooden bowls, pens and desk accessoriesPersonal Finance and budgetingSpecialties: Problem diagnostics and determination of viable solutions. Documenting process and procedures with a slant toward making them understandable to a layperson.Assembly and setup of personal computers and software.Regularly reading non-fiction books, broadening horizons and learning something new every day.

Listed skills include Windows 7, Process Improvement, Software Documentation, Technical Support, and 41 others.