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@calabrio.com
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3 phones found area 817
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Dave Hoekstra is listed as Product Evangelist at Calabrio, Inc. at Calabrio, Inc., based in Euless, Texas, United States. AeroLeads shows a work email signal at calabrio.com, phone signal with area code 817, and a matched LinkedIn profile for Dave Hoekstra.
Dave Hoekstra previously worked as Evangelist at Calabrio, Inc. and WFM Evangelist at Teleopti. Dave Hoekstra holds Associate Of Arts (A.A.), Basic from Tarrant County College.
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AeroLeads found 1 current-domain work email signal for Dave Hoekstra. Compare company email patterns before reaching out.
Product Marketing professional with a deep call center background, specifically in Workforce Management.
Listed skills include Workforce Management, Call Center, Customer Service, Training, and 43 others.
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A career timeline built from the work history available for this profile.
Minneapolis, Mn, Us
Product Marketing and Product Line specialist, responsible for communicating product news and customer relationships. Marketing content, digital delivery of webinars, video content, blog posting and live conference speaking engagements.
Stockholm, Se
Marketing content delivery for the fastest growing WFM company in the US!
Stockholm, Se
Performing pre-sales solution design for WFM partners and customers, as well as product/roadmap related duties.
Melville, New York, Us
Sales engineer/solutions consultant for the Architecture and Technology team, deploying solutions for Verint's WFO product. Call center WFO solution demonstrations and solutions design constitute the bulk of my role. This includes in depth review of WFM tools, along with QM and process and speech analytics.
Manage relationship with GMT's many business partners. Includes working with resellers and referrals. Sales engineer, including product demos and training.
Flower Mound, Tx, Us
Hired as Workforce Analyst to design and implement workforce department from scratchConfigured and designed program around new WFM software (GMT Planet)Assisted in implementing strategies to increase agent efficiencyProject Management - project lead for implementation of new call monitoring system (Envision) and new email response management system (Emailtopia)Assisted in redesign and implementation of new hire training curriculum to reduce training time from 5 weeks to 3 weeksServed in an advisory role to Call Center Manager, with significant impact on operational decisions
Dallas, Texas, Us
Hired in as merchandise/samples manager to manage a team of 14 peopleAll catalog samples passed through the department, with sample delivery going to multiple photo studiosWorked with over 20 merchandising offices to ensure 200+ daily samples were received, catalogued, and shipped in tight time frames.Utilized in-house tracking system to provide statistical analysis of incoming and outgoing logisticsManaged two separate locations, including remote warehouse for storage of furniture samplesIn 6 months, volume increase in workload was 120% with only a 9% increase in payroll budget
Bedford, Texas, Us
Operations ManagerAccount Management and agent management for team of outbound pre-registration and inbound centralized scheduling agentsFacilitated all communication with client, including reporting and data analysis.Outbound completion rate increased from 35% to 96%Demonstrated profit within one monthWorkforce Manager (Scheduling)Managed team of schedulers using TCS and IEX to provide scheduling for 250+ call center agentsDesigned and maintained enterprise reporting tool using MS AccessUsed MS Excel to provide dashboard reporting to executive teamCall volume increased 22% while staffing only increased 11%Project ManagementImplemented centralized scheduling projectData collection and input to create rules-based system to manage scheduling for three clinics in the New York areaFulfillment ManagerResponsible for incoming and outgoing mail in excess of 3000+ pieces a dayRedesigned mail process to speed efficiency (2+ days to same day mailings)Used Microsoft Word extensively to generate letter templates and mail mergeImplemented CASS mail sorting to save the company 28% in postage, which equated to over $80,000 in savings annuallyNegotiated new contracts with vendors to save the company over $1,000 a month in equipment and supplies
Us
New Hire and recurring training for customer service agents (Call Center)
Other employees you can reach at calabrio.com. View company contacts →
Marilisa Rocha
Colleague at Calabrio, Inc.São Paulo, Brazil
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TW
Tim Wittenburg
Colleague at Calabrio, Inc.St Paul, Minnesota, United States
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Gary James
Colleague at Calabrio, Inc.Witham, England, United Kingdom
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Todd Cheyka
Colleague at Calabrio, Inc.Inver Grove Heights, Minnesota, United States
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Michel Benitah
Colleague at Calabrio, Inc.Greater Toronto Area, Canada
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Sheree Powell
Colleague at Calabrio, Inc.Tomball, Texas, United States
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Waseem Aslam
Colleague at Calabrio, Inc.Stockholm County, Sweden
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David Evans
Colleague at Calabrio, Inc.Greater Bournemouth Area, United Kingdom
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JH
Javed Hussain, Pmp
Colleague at Calabrio, Inc.United Arab Emirates
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GO
Gaelan O'Shea-Mckay
Colleague at Calabrio, Inc.Vancouver, British Columbia, Canada
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Quick answers generated from the profile data available on this page.
Dave Hoekstra works for Calabrio, Inc..
Dave Hoekstra is listed as Product Evangelist at Calabrio, Inc. at Calabrio, Inc..
AeroLeads has found 1 work email signal at @calabrio.com for Dave Hoekstra at Calabrio, Inc..
AeroLeads has found 3 phone signal(s) with area code 817 for Dave Hoekstra at Calabrio, Inc..
Dave Hoekstra is based in Euless, Texas, United States while working with Calabrio, Inc..
Dave Hoekstra has worked for Calabrio, Inc., Teleopti, Verint, Gmt Corporation, and Mannatech.
Dave Hoekstra's colleagues at Calabrio, Inc. include Marilisa Rocha, Tim Wittenburg, Gary James, Todd Cheyka, and Michel Benitah.
You can use AeroLeads to view verified contact signals for Dave Hoekstra at Calabrio, Inc., including work email, phone, and LinkedIn data when available.
Dave Hoekstra holds Associate Of Arts (A.A.), Basic from Tarrant County College.
Dave Hoekstra is listed with skills including Workforce Management, Call Center, Customer Service, Training, Management, Account Management, Team Management, and Project Management.
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