I assist great organizations in capturing the results they need now and guiding where they want to go in the future. This all starts with a conversation and a plan. As a customer success professional, I partner with customers in order to understand their business drivers and key measurements of success. I help customers navigate where they want their organization to go, and I advocate for my customers needs and dreams. Furthermore, I help customers strategize better ways to utilize the products in their toolbox. I'm a self-motivated team player who is passionate about success and growth. From small private owned businesses to public Fortune 500 companies, I've grown my skills in the customer facing experience, product knowledge, influence, strategic planning, and project management. My joy in customer success, so far, has been matching the correct customer need with the perfect tool/product and watching specific problems disappear. My portfolio of customers expands across all industries leveraging an innovative SaaS and UCaaS solution.
Listed skills include Account Management, Customer Experience, Contact Centers, Team Leadership, and 34 others.