MailStore Server stores perfect copies of all company email in a central archive which can safely maintain any amount of data for many years. Users can easily access the archived emails using the Microsoft Outlook integration or an internet browser with MailStore Web Access.Working remotely, my position in Canada allows me to provide technical support for customers in North American timezones.

Started as a small hosting company, we now host hundreds of customer domains offering web and mail servers driven by Windows 2008/2012 IIS server platform, with additional servers running on Linux and FreeBSD.I originally wrote the entire billing and customer management system in Classic ASP on the Windows 2003 IIS6 server platform; more recently I migrated to a PHP driven system using WHMCS as a billing and support CRM system and an internally developed backend capable of managing IIS, mail, MSDNS and ISC BIND, MySQL, and WordPress installations.In 2015 the primary web platform was moved to a LAMP stack using fully redundant and distributed architecture developed using haproxy, Apache, MySQL and Gluster.The "Managed WordPress" package not only automatically installs WordPress for users, but it also detects and upgrades the WordPress base installation and a handful of themes of plugins across all customer sites manually, while still allowing customers to install plug-ins and themes, as well as customize PHP code when desired.We also offer limited telephony services, providing VoIP to SIP capable clients, voicemail boxes and basic PBX functionality to small business customers.

Alt-N Technologies provides server software for the Microsoft Windows platform, including MDaemon mail server with integrated BlackBerry Enterprise Server and BlackBerry Internet Service integration, ActiveSync, IMAP, web and SyncML servers.Additional products include SecurityGateway SMTP mail filter, direct Outlook integration with MDaemon, as well as a bidirectional fax to email gateway called RelayFax.My primary job responsibility was tier 2 and tier 3 technical support for our distributor and reseller networks across 90+ countries, directly supporting their technical teams via email, often working with customer representatives who either did not speak fluent English, or used product versions in non-English languages.Duties also included software QA tasks, including identifying and documenting bugs for the developers, creating test environments to assist the developers on working on issues, and finally testing software fixes and changes to ensure that the customer's requirements were satisfied.Also wrote and reviewed various technical and marketing documentation.Working remotely required me to work independently, often without direct supervision, relying instead on self-discipline and self-motivation.Supported software included (but was not limited to):* Microsoft Windows 2000, 2003, 2008 server operating systems* Windows 98, ME, 2000, XP, Vista and 7 client operating systems.* IIS 5, IIS 6, IIS 7 and IIS 7.5.* Office 2000, 2003, 2007 and 2010.* Apple Mail on OSX* Thunderbird* Various other mail clientsSupported mobile devices and platforms:* PalmOS* Windows Mobile* BlackBerry OS* iOS (iPhone and iPad)* Nokia Symbian* Various other handheld phones with native ActiveSync or SyncML clients (Motorola, Sony, etc)Supported protocols: * ESMTP (mail transport, MSA, ETRN, ODMR using ATRN, STARTTLS, etc)* POP3* IMAP (plus a proprietary extension developed internally)* LDAP (including Active Directory)* ActiveSync* SyncML

After starting in customer service, I was quickly promoted to the corporate service department assisting small businesses meet their internet needs including selling and supporting ADSL services, web and mail hosting, dialup services and "roaming" dialup access.