Dave Kane Email & Phone Number

Redmond, Washington, United States

At Microsoft, my role as Director of Marketing and Communications for MSN means elevating our brand through strategic storytelling and experiential events. Our team has successfully amplified the voices of esteemed journalists, reaching an audience of nearly 800K users monthly by integrating advanced technology with traditional media platforms. MSN is part of the Microsoft AI organization, and our transformation over the last few years is a great example of the real-world potential for AI to improve established business. More than the website most people are familiar with, MSN has evolved into a set of AI-powered content experiences across Microsoft products including Copilot, Windows, Edge, Bing, Xbox, Skype, mobile apps and more. MSN is growing, and already empowers nearly 800 million users every month with the content they need to be informed, entertained, and inspired. Our mission is to scale the impact of Microsoft's products while fostering partnerships that leverage our technological advancements. With expertise in presentation development and communications, we've created compelling narratives that engage and inspire, positioning Microsoft as a beacon of innovation in the tech and journalism spheres.

Redmond, Washington

Microsoft News is a platform to amplify the voices of the world's best journalists, reaching half a billion users each month, and Microsoft News Labs works to use advanced technology to help address the problems facing journalists and publishers. It's my job to help scale what the team builds with new partners, as well as find new opportunities to put technology to work solving problems.

Redmond, Wa

I tell the diverse, evolving Microsoft Story to move partner employees along their journey to being fans and experts. Storyteller responsible for content, platform, strategy and community engagement across Windows, Surface, Office, EDU tools, Server, and Xbox for MSFT Partners - managed retail and commercial device sales.

Redmond, Wa

Craft compelling customer experiences at retail including guidance and assets for Labor, Online, In-Store Experience, Evangelism and Demo disciplines (LOVED). Responsible for landing of Windows Marketing strategy with third party managed retail strategy, tactics, and execution. Lead strategic alignment during Windows campaign development for global retail resets influencing Microsoft execution in ~75K retail stores worldwide. Led global launch of Windows Mixed Reality in 3rd party managed retail including 2500+ locations. Responsible for global budget guidance, allocation and plan approval. Developed training curriculum, customer ready demo guidance, and demo script used across first and third party retail and OEM partner training.

Kansas City, Missouri Area

Solution Selling of Enterprise products and services. Drove purchase and deployment of Dell Client Products, Enterprise/Datacenter hardware, networking, Software, and Services. Managed customer experience and support, as well as day-to-day leadership engagement.

Overland Park, Ks

Forecasting, field readiness, partner engagement, sales programs, reporting, support of ranging, evangelism of Windows at mobile operator partners.

United States

Drive sell-in and sell-through of Windows products at a top US Telco. Drive product, marketing, executive engagement, and strategic partnership initiatives.

Denver, Co

Drive adoption and sales of Windows Phone at Mobile Operators

Greater Denver Area

Responsible for managing all aspects of business in a district of 8 stores, roughly 100 employees, with duties including Hiring/staffing, training, motivation, Human Resources, Customer Relations/PR, loss prevention and compliance.Achieved national recognition in multiple varied metrics, including top Customer Experience Scores in the company.

Overland Park, Kansas, United States (Remote)

Recognized for outstanding contribution to critical product launches.Directed development and execution of all device sales training in company owned retail locations.Worked closely with Sprint University to create a new segmented "Retail Academy" program designed to more effectively train and develop store leaders in both leadership and operational job duties.Store Manager 2007-2008Responsible for largest sales quota in district with consistent performance at or above quota.Drove incremental sales growth in a period when market volume was declining through consistent, extensive out-of-store selling activities.Frequently assisted district manager in interviewing and strategic planning. Also responsible for district reporting and served as point of contact during district manager absence.Received numerous sales and customer service awards throughout tenure as store manager.

Developed technical knowledge on three high-profile products in order to talk intelligently about disease states, competition, and product benefits.Launched new product (Exubera Inhaled Insulin) resulting in ten times more sales than in neighboring territories.Successfully utilized a consultative sales approach to build relationships with customers, industry peers, and key opinion leaders to increase prescribing of Pfizer products in relation to competitors.

Received "Top Store Manager" award for UT 2005 for sales metrics. Consistently led market in percentage to quota and drove store to become number one store in net additions within eleven months of opening. Maintained highest year over year growth percentage in district.Developed and executed marketing plan to drive customer traffic and ensure productivity. Achieved Operational Scorecard for 2005 of 105%, with sales and customer satisfaction score of 108% compared with market average of 90%.Drove store growth month over month by conducting frequent sales training, one-on-ones and daily coaching, and through implementing an extensive outside selling program.

Improved operational compliance audit scores from 65% to 90% by coaching of employees and through clear communication of expectations.Increased sales performance from 85% average to 95% over three months.Cultivated morale through team building and created development opportunities, helping three employees prepare for promotion to supervisory roles.

Developed marketing plan, including local marketing strategy, training of staff and customer service initiatives.Improved monthly performance to quota from 50% to 150% in first 4 months as store manager through focus on sales training and customer satisfaction.Developed high impact presentation on division of responsibilities between retail and customer care jointly with call center training department and personally presented to trainees (approximately 3 classes weekly for over 1 year).

Mentored 3 employees through the interview process to successfully obtain promotion.Developed and facilitated negotiations training for entire Collections department of 400 employees resulting in a 20% increase in dollars collected over first month with subsequent increases following.Received "Supervisor of the month" peer award in November 2000.Managed team ranging from fifteen to thirty call center advocates on issues of attendance, performance to goals, motivation and quality control. Facilitated weekly meetings to ensure timely dissemination of information and policy changes and to maintain an environment of continuous improvement.