Principal User Experience Researcher
CurrentLead researcher designing and carrying out qualitative studies that generate a deeper understanding of the user experience with in-development products, translating data into actionable findings that product teams can use to improve the product. My experiences provide me with the following list of skills that aid in my research projects including:Benchmarking, Card Sorting, Co-Creation Exercises, Comparative Analysis, Concept Testing, Contextual Inquiries, Customer Relations, Diary Studies, Design Research, Field Studies, Focus Groups, Heuristic Evaluations, Journey Maps, Managing Teams, Personas, Photo-elicitation, Presentations, Project Coordination, Prototyping, Screeners, Stakeholder Interviews, User Interviews, User Testing, User Interviews, and User Surveys. Work groups and initiatives include:Hiring committee for Blink Pro Bono programMember of DEI User Centered Design Sub-committee Leading member of Trauma Informed Research groupResearch leadership groupAdditional skills include:• Communicate with product team stakeholders, locally and remotely, and accurately identify critical research questions to be investigated through strong relationship management practices.• Determines the appropriate research method to apply to an outstanding researchquestion.• Designs, forecasts, and conducts user research studies, and acts as the primarycommunicative liaison.• Analyzing research findings and preparing high-impact analyses, reports, presentations, and projects, and works closely with designated partners to ensure timely and polished delivery of responsibilities.• Provide usability and field research methods and skills while interacting with client teamsand their users.• Moderating and planning usability lab studies and field user research sessions.• Meeting with clients to help define work and propose specific tools and methods.• Delivers findings that ensure the usability and usefulness of interfaces for our client's end-users.