As a software-as-a-service (SaaS) Delivery and Support Consultant at RouteSmart, a leader in vehicle route optimization software technology, I manage relationships with our clients by providing expertise in the setup, implementation and ongoing technical support and training for RouteSmart Online. I pride myself on being a forward thinker who is adept at finding creative solutions that will help our clients achieve their goals. I enjoy providing insightful ideas based on my technical and industry knowledge. I am a conscientious worker and a critical thinker who is comfortable working both collaboratively and independently. My strong verbal communications skills enable me to establish an immediate connection with our clients, so that we can work together to identify and achieve their goals.I have developed a reputation among my colleagues and clients as being a diligent and dependable media and data-focused professional who can apply my experience across a variety of roles, including client relationship management, training, project management, sales management, consulting and finance. My clients’ success is my passion. Working with external or internal customers, my goal is to provide the tools and training to accomplish the task at hand and exceed their goals. Their success leads to my success, and that of our company.The genesis of my career with RouteSmart came after spending nearly eight years in newspaper management in a variety of positions and an additional 15 months in a SaaS role. RouteSmart offered the perfect opportunity to blend my expertise and experience, which I apply in my current role with both our U.S. and international newspaper clients.Specialties:Customer relationship managementStrategic planningProject managementTrainingData analyticsProblem solvingSoftware implementation and integrationDisciplines/areas of expertise:SaaSNewspaper circulation: home, single copy, total market coverage (TMC)Route planning & optimization
Listed skills include Advertising, Advertising Sales, Digital Media, Newspapers, and 30 others.