- Consulting on QA best practices, team building, and process creation for building the QA organization at Sprouts.ai.- Creating job descriptions and screening candidates for creating a new QA team.- Creating dynamic, data driven, API automation with JMeter and integrating into Jenkins CI/CD with Slack integration for status reporting.- Creating a UI automation platform and test cases with Playwright.- Programmatic bulk test data creation for testing native data processing and simulating third party integration with HubSpot, Freshsales, and Salesforce.- LLM testing and response evaluation; cross checking with integrated data sources.

- Developed, compiled, and made accessible metrics from third party platforms and internal databases to develop a Quality Intelligence platform to quantify product quality and help stakeholders make actionable and measurable data-driven technical and business decisions.- Transitioned the team from 100% manual testing to hybrid manual and automated testing by training engineers on automation best practices and principles of coding to create robust and reliable test automation.- Developed pipelines using Jenkins, Bitrise mobile app build management, Sauce Labs private devices, and Eggplant Manager to run automated testing via CI/CD operations as well as on-demand and report accessible and meaningful test results.- Developed automated tests for SEO elements to verify consistent ranking factors and alert stakeholders of changes that will negatively affect search engine indexing.- Created job descriptions and conducted hiring for new QA engineers.- Managed team budget to allocate funds for new hires, compensation adjustments, and licensing of testing software.

- Joined JibJab as first QA Manager in the company and was tasked with developing the existing QA team into an enterprise-level organization.- Consulted with senior management, project management, and development managers to assess the needs and expectations regarding the role of QA and the effectiveness of past testing efforts.- Evaluated existing QA processes and procedures and their effectiveness against JibJab's product lines, business processes, and goals.- Established and documented new QA processes and procedures for web sites, iOS and Android mobile applications, REST API web services, and database testing.- Directed testing for the complete re-engineering of the Jibjab.com and StoryBots.com websites. The project included development of an all-new website on an entirely new technology stack and migration from a traditional data center to Amazon Web Services EC2 instances, S3, and Relational Database Service.- Managed testing of the redesign and monetization of the JibJab iOS and Android applications. The iOS application was featured on-stage during Apple's WWDC. Also oversaw testing of the new GoMoji and GifGab applications.- Managed testing of the StoryBots iOS applications and website contributing to winning an Emmy Award in 2017 for Outstanding Interactive Program.- Started offshore testing teams based in Vietnam and Mexico and integrated a third party crowdsource testing service with our onshore team to provide maximum testing coverage.- Documented application functionality and business rules for the creation of robust test case repository using TestLink.- Conducted performance and load testing of website and mobile app APIs using JMeter capturing test metrics with Influx DB and displaying reports with Grafana.- Evaluated QA automation tools and conducted negotiations to purchase licenses.- Trained and mentored QA engineers on testing processes and procedures, exploring new technical skills, and career development.

- Provided department yearly and quarterly project planning and level of effort to forecast QA team budget and head count requirements.- Planned software release timelines and resource requirements according to application requirements.- Requisitioned and interviewed candidates for open onshore and offshore positions.- Designed and executed robust and methodical testing strategies against planned software changes.- Managed testing activities and demonstrated subject matter expertise on 28 different server, web service, and UI applications and directed execution of day-to-day operations of the QA team.- Provided support to external teams in multiple integration and production environments.- Managed a team of 80 QA engineers including 70 offshore engineers in Ukraine and Vietnam.- Mentored and coached 5 QA engineers in their career development.- Designed and implemented a requirement and test case entry process integrating product requirements documents from project management with technical requirements from software engineers and QA generated test cases using TestLink.- Designed and engineered a custom data driven automated testing application for SOAP, REST, and Java Servlet based web services using HTML, PHP, MySQL, JSON, and XML.- Designed a custom interface for Test Link to access our automated testing system allowing TestLink to drive automated test cases and record results.- Created automated test cases for SOAP, REST, and Java servlet based web services.- Conducted performance and load testing of program guide APIs using JMeter capturing test metrics with InfluxDB and displaying reports with Grafana.- Implemented automated testing, including dynamic data driven automated testing, for browser based web applications using Test Plant eggplant.Products and Projects: Cloud Smart Search, Live Streaming, Streaming VOD, 4K VOD, DirecTV Receiver Cloud Integration, CBS and Hulu OTT, 72 Hour Rewind, Start Over, Enhanced Metadata

- Tested DirecTV consumer facing and backend, administration, web pages for DirecTV TV Apps service.- Created automated unit tests for SDK products using PHP.- Tested SOAP, REST, and Java Servlet based web services.- Designed and engineered testing tools using HTML and PHP.- Tested backend database systems using SQL.- Tested Windows Mobile, iPhone, Palm, Blackberry, and Android mobile applications including NFL SuperCast and DirecTV Mobile DVR.

- Designed and implemented all company QA processes and policies.- Implement bug tracking process using MantisBT bug tracking system.- Designed and implemented testing strategies for application (PC, Mac, Linux), mobile, website, embedded device, and SDK API products.- Designed and engineered a cross-platform automated testing application for command line and web service applications with a web interface using HTML, PHP, MySQL, XML, JSON, and Python.- Wrote automated, data driven, functional and regression test cases and test scripts using Redstone Eggplant for application, mobile, website, embedded device, and SDK API products.- Created Technical Requirement Certification documentation for third party developers.- Assisted product managers and developers with requirement creation.- Executed all automated and manual testing and reported results to developers, product managers, and executives.- Created customer facing and internal technical documentation for all products.- Created automated status reports from database records using VB.net and PHP.- Provided Business-to-Customer product support.- Provided technical consultations to sales prospects.- Provided Business-to-Business technical product consultation and support.Products: MusicIP Mixer, MusicIP MyDJ Plugins for iTunes, Windows Media Player, and WinAmp, MyDJ Embedded for Disney and Memorex MP3 players, MyDJ Web Service

- Managed a team of 60 QA Analysts and Senior QA Analysts.- Interviewed and hired new QA Analyst applicants.- Developed, implemented, and conducted test plans for PC and console games.- Created test cases from design documentation using Tech Excel DevTest.- Worked with QA Engineers to create automated testing plans.- Created automated testing reports from database sources in web format using PHP and Excel spreadsheets using VB.net.- Reported testing status and results to studio management and game development team members.- Developed processes for management of smoke, performance, regression, functional, and compliance testing.- Reported and tracked software bugs through the development and correction process using Tech Excel DevTrack.- Increased testing efficiency and employee productivity by developing software and process systems using VB.net- Developed, implemented, and conducted test plans for client server and peer-to-peer game connectivity, game performance over real world network conditions and hardware compatibility.- Conducted network congestion emulation using Shunra Storm appliance.- Represented Electronic Arts at the Electronic Entertainment Expo (E3) demonstrating "Battlefield 2" and "Lord of the Rings: Battle for Middle Earth II" to industry professionals and journalists.Titles: Medal of Honor Airborne (2007), FIFA Manager 07 (2006), Command Conquer: The First Decade (2006), Medal of Honor: European Assault (2005), The Sims 2 (Console) (2005), Battlefield 2 (2005), Tiger Woods PGA Tour 06 (2005), The Sims 2: University (2005), The Lord of the Rings: The Battle for Middle-Earth (2004)