• Created new programs to align with new business models of the company, resulting in a successful launch of a franchised international school in Ben Tre with an increase of 12.75% in revenue.• Optimized teachers recruiting and training procedures academically that helped balance workloads among involved teams.• Trained and supported new R&D teams and School Principals to develop, plan, and deliver the curriculum that involved 8 school branches working across 2 locations.• Oversaw the budget and schedule of a project to recruit, hire, and train 6 new employees.• Trained and supported employees at the company to efficiently use CMS (internally developed school ERP).• Created a company intranet using SharePoint, and trained all departments to transition to the new system with minimized impact on ongoing operations.

• Responsible for teachers’ salary related systems, led the effort to deploy teachers’ time and expense reporting system that involved 4 school branches with over 200 teachers. • Responsible for all Marketing related systems including CRM and Marketing reporting systems.• Responsible for Sales related system including CRM and Sales reporting systems.• Responsible for Telemarketing related system including CRM and Telemarketing reporting systems.• Trained newly developed modules to involved teams that involved 4 school branches with an average of 40 employees per year.• Responsible for promoting a framework for developing, delivering, and sustaining products in software development.• Helped integrate HR related systems and accounting related systems to the school ERP. • Helped write test cases and test; executed simple database queries.• Managed the school ERP to operate on a daily basis.

• Collaborated with R&D teams in USA and Korea to create a customized English program with the application of “Smart Learning” for Vietnamese students that is data-driven.• Responsible for creating an e-learning system in game environments that supports children from 4 – 12 years old learn and practice English, resulting in offering a distinct USP to help increase revenue and program quality.• Responsible for creating a new strategy to deploy Accelerated Reader (A.R) and STAR Reading Assessment.• Customized and published textbooks for local use.• Created and benchmarked placement testing system and other assessment systems.• Trained new employees and teachers to use the company LMS and related systems.• Led a team of 8 members to stay committed the company goals.• Created Test Prep program for children from 4 – 8 years old.• Created and piloted the customized English Program that involved planning, developing, teaching, benchmarking, and adjusting the program.• Collaborated with IT and Design Teams to create prototypes (learning games) for e-learning systems.• Trained teachers and new employees on developing and delivering the program.

• Taught all skills required by FCE, CPE, IELTS, TOIEC.• Contributed to the school extra-curricular programs and events.

• Taught English of Vietnam Curriculum and International Curriculum from Grade 6 – 12. • Contributed to the school extra-curricular programs and events.

• Assisted teaching English to students from 6 – 16 years old.• Contributed to the school extra-curricular programs and events.

• Assisted teaching TOEIC Crash to teenagers, university students, and company employees.• Contributed to the school extra-curricular programs and events.• Planned and operated marketing events taken place at all branches.