• Someone that creates a safe space for the provision of performance feedback and conveys a supportive style focused on ‘help me to help you’• Try’s to motivate staff by clearly indicating they are a valued contributor to the firm and appears genuinely interested in understanding the pressure points for staff.• Solicits information around potential barriers for staff in accomplishing commercial results.• Adopts a holistic wide lens when evaluating business opportunities.• Reiterates importance of knowing the client base inside out.• Spends time understanding the client’s view, probing information where appropriate to enable better understanding of the client’s strategy.• Encourages staff to see the positive impact on the client experience resulting from broadened product knowledge across the company.• Clarifies key drivers of clients and evaluates the practical feasibility of a partnership with his company.• Focuses on celebrating wins and successes in order to maximise staff performance.• Identifies barriers that stand in the way of staff achieving key commercial objectives.• Measured communication style that demonstrates a willingness to assist staff overcome barriers to driving sales outcomes.