Leonid Davelman Email & Phone Number

Exton, Pa, Us

San Francisco, California, Us

• Led a $14M ARR portfolio of MuleSoft's largest and most strategic Retail and Consumer Goods customers to successfully leverage the MuleSoft platform in executing their integration strategy and accelerating their IT and Business objectives.• Delivered 100% Retention and NPS response rate across my assigned territory in each quarter.• Identified and qualified expansion opportunities totaling over $2.5 million, and played a key role in the account team strategy to pursue and close those opportunities including the largest expansion in the Retail OU last fiscal year.• Built out strong executive partnerships and deepened the Trust required for mutual success and advocacy, including several customer presentations on behalf of MuleSoft at major conferences.

New York, New York, Us

• Transformed the Field Agency culture to a “manage to the numbers, not the stories mindset” with the definition of KLIs, creation of a set of Tableau and Salesforce Lightning dashboards and a significant change management effort.• Reimagined and rolled out our Field Sales Development System, including tools, processes and the underlying coaching framework to the national organization significantly improving agent retention.• Developed and deployed a full eLearning curriculum to supplement and provide ongoing enablement to over seven hundred Sales Leaders I trained on the new Field Development System.• Reached the finals of the NYL hackathon as one of the top 3 teams with a solution for making insurance forms more approachable for customers with disabilities. Pitched to over a hundred executives in round robin and on-stage formats.

Framingham, Massachusetts, Us

• P&L responsibility for a $2.6M Line of Business with 15 Enterprise customers consistently delivering high margins while maintaining excellent CSAT scores.• Built out the Strategic Partnership practice, delivering projects with partners such as Accenture, Cognizant, and Deloitte. The success of this channel contributed to a direct investment made by Accenture into Applause. • Developed complex customer digital experience improvement strategies that blended testing in the digital and brick and mortar environments and enabled clients to go to market with confidence in the omni-channel arena.

Parsippany, New Jersey, Us

• Launched a new “Production Management” function within the organization in order to build the supply chain discipline necessary to achieve double digit growth targets and support a global $1.5 billion business.• Mitigated a multi-million dollar inventory exposure resulting from a retroactive CPSIA regulation.• Managed the cross functional project to open a new sourcing office in Shenzhen, China and facilitated the post-acquisition integration of the TRU Asia retail operations into the wholly owned market model.

Wakefield, Ma, Us

• Built out a shared services infrastructure to allow for rapid post-merger integration of hotels and resort properties, as well as their rapid divestiture.• Managed business process outsourcing activities and technology migration / decommissioning projects resulting in annual operating cost reductions of over a million dollars.• Drove RFP process for the implementation of a full e-Commerce, Content Management, and Mobile Marketing Platform in support of the client’s monetization strategy.

Haslemere, Surrey, Gb

• Managed the formal ERP selection following a merger of two major transportation agencies.• Led the business process reengineering effort and the implementation of PeopleSoft Sourcing, eProcurement, Inventory Management, and Asset tracking modules.• Developed a process modeling curriculum for internal company training.

Masters, Business Studies

Bachelor Of Arts, International Business & Management, German

Education record