Dave Marr Email & Phone Number

Hagerstown, MD, US

Frederick, Maryland

• Coordinates,monitors and improves On--Site Calibration Service activities for an organization.Provides support and guidance to service personnel who perform on--site routine services including.
• Maintain a scheduled calibration and preventative maintenance program for appropriate equipment
• Notify Quality Assurance and equipment owners when a piece of equipment fails the pre/post calibration tests
• Initiate Instrument Master Records
• Initiate Equipment Out of Calibration Investigations
• Placing instrumentation Out of Service(OOS)

Germantown, MD

• Responsible for the global service support center information for all product launches, new company acquisitions and legacy products. Achievements:
• Develop a strategy for servicing newly developed products globally
• Create and maintain the Service Managers Product Introduction File
• Determine the level of trouble shooting for each service center
• Set recommended service center inventory levels for spare parts
• Determine Calibration/Test stand requirements

Germantown, MD

• Responsible for the Design, Implementation, and Management of the Onsite Calibration Service offering for North America, and developing a 3rd party calibration lab.Achievements:
• Expand Onsite Calibration to cover 3rd Party equipment
• Developed policy and procedures for delivering Onsite Calibration covering JDSU and 3rd party equipment
• Designed, Set up, and managed, a JDSU calibration lab at a Alcatel-Lucent in Ottawa Canada
• Hold quarterly reviews with JDSU sales and Alcatel-Lucent reporting on the metrics for the Onsite calibration lab
• Designed, Set up, and managed, a JDSU calibration lab at JDSU Germantown Md

Germantown, MD

• Performed tests, repairs, upgrades and calibrations of the various customer communication test equipment and graveyard boards. Achievements:
• Communicated directly with customers to validate customer failures and provide details of services performed resulting in higher customer satisfaction.
• Represented the Service Center on Continuous Improvement Team meetings allowing the service center to follow trends in failures as well as servicing solutions.
• Attended New Product Introduction meetings for products developed in the Germantown facility, allowing the service center to be more efficient servicing customer units.

Fairfax, VA

Various Locations In Maryland

Glen Burnie, MD

Associates Degree, Electronics Technology

Certificate, Drafting And Design