Coordinates,monitors and improves On--Site Calibration Service activities for an organization.Provides support and guidance to service personnel who perform on--site routine services including installation,maintenance,repair,and calibration.Ensures field services are effective and customer's requirements are met.• Maintain a scheduled calibration and preventative maintenance program for appropriate equipment• Notify Quality Assurance and equipment owners when a piece of equipment fails the pre/post calibration tests• Initiate Instrument Master Records• Initiate Equipment Out of Calibration Investigations• Placing instrumentation Out of Service(OOS)• Identify and label all cGMP or Non--cGMP equipment • Maintain records of service contracts• Maintain calibration records,and file all calibration records and equipment out of calibration investigations in the Instrument History Files.• Enter the history of complete calibration and preventative maintenance work into Calibration Manager 4.0 system database• Operate in accordance with the Customer’s Contractor Safety Program• Creating and distributing an equipment due list from the Customer’s CCMS • Scheduling additional personnel and other contractors to complete equipment services due for the particular month• Perform emergency calibrations as needed

Responsible for the global service support center information for all product launches, new company acquisitions and legacy products. Achievements:• Develop a strategy for servicing newly developed products globally• Create and maintain the Service Managers Product Introduction File • Determine the level of trouble shooting for each service center• Set recommended service center inventory levels for spare parts • Determine Calibration/Test stand requirements• Outline training for each service center• Work with marketing to develop the Service Pricing• Develop an Upgrade Policy• Maintain all servicing documentation on a Share Point site to provide global service centers with real time service information. • Administrate meetings with regional service centers to resolve all product servicing issues to maintain an efficient customer turnaround time.

Responsible for the Design, Implementation, and Management of the Onsite Calibration Service offering for North America, and developing a 3rd party calibration lab.Achievements:• Expand Onsite Calibration to cover 3rd Party equipment• Developed policy and procedures for delivering Onsite Calibration covering JDSU and 3rd party equipment• Designed, Set up, and managed, a JDSU calibration lab at a Alcatel-Lucent in Ottawa Canada• Hold quarterly reviews with JDSU sales and Alcatel-Lucent reporting on the metrics for the Onsite calibration lab• Designed, Set up, and managed, a JDSU calibration lab at JDSU Germantown Md• Develop and Manage ISO 17025 Quality system for the 3rd Party Lab in Germantown Md• Acquire and Manage ISO17025 Accreditation • Do internal iSO17025 quality audits• Participate in ILC (Inter Lab Comparisons) program• Interviewing, hiring, and managing qualified Calibration Technicians• Create quotes for customers • Coordinate with the customer for scheduling the Onsite Calibration• Scheduling the Onsite Calibration Technicians• Work with sales/marketing teams to grow the Onsite Calibration Business• Maintain and Purchase equipment • Obtain/write calibration procedures• Develop automated calibration procedures using MET/CAL software• Approved expenses (Travel, Equipment Maintenance, Procurement) relating to onsite calibration

Performed tests, repairs, upgrades and calibrations of the various customer communication test equipment and graveyard boards. Achievements: • Communicated directly with customers to validate customer failures and provide details of services performed resulting in higher customer satisfaction. • Represented the Service Center on Continuous Improvement Team meetings allowing the service center to follow trends in failures as well as servicing solutions.• Attended New Product Introduction meetings for products developed in the Germantown facility, allowing the service center to be more efficient servicing customer units.