Dave Mckee Email & Phone Number

Developed employee planning and headcount allocation system, and implemented process improvements, for Microsoft Global Sales & Marketing Organization (GSMO). Automated data transformations, created VP level reports, and optimized reporting and headcount allocation templates, resulting in consistent and efficient workforce planning. Consolidated and verified regional planning data for import into the organization’s Headcount Management Tool.

Redmond, Wa

Developed process and analytics to determine prioritization of cloud infrastructure server orders for the Microsoft Cloud Infrastructure and Capacity Planning organization. Enhanced and optimized overall program to ensure the highest priority server orders are fulfilled, governed by manufacturers’ available supply. Created procedures and reports to show when infrastructure capacity orders could be fulfilled based on supply-chain forecast. Collaborate with capacity planners to review and approve new capacity plan based on constrained supply.

Remdond

Developed and optimized business intelligence solutions for the Microsoft Cloud Infrastructure and Operations feasibility planning team, which supports all Microsoft online services. Provided reporting for supply chain management to determine feasibility and timeliness of delivery, for all servers procured and deployed into Microsoft’s global capacity infrastructure for cloud computing.

Developed business support program in Microsoft Services, engaged with product owners and stakeholders to define business strategy and requirements. Designed and delivered a centralized business desk, and tenant service onboarding to consolidate internal business support needs. Transitioned business support to ServiceNow platform’s service management modules.

Drove continual service improvement for Microsoft Premier's order-to-cash process and tools. Managed deployment of new Microsoft Premier service offerings through all phases of delivery (envisioning, design, build, and deployment).

Directed IT operations, managing a team of 17 full-time engineers, program managers, and vendor team to deliver service improvement for enterprise monitoring platform. Established and implemented enterprise strategies to improve operations capabilities and services.

Led and managed a team of nine full-time product and program managers, and offshore vendor team to deliver and sustain a large portfolio of enterprise applications used by IT Operations. Responsible for 13 systems with more than 25 releases per year and an annual budget over $5 million. •Demonstrated effective leadership in setting strategy and calibration, working with the business to define the next generation of business capabilities. •Implemented and maintained large IT service management system, enabling incident, change and knowledge management processes used concurrently by over 2,500 support agents worldwide. •Delivered enterprise data warehouse solution for incident and change management with implementation budget over $2 million. •Established strong relationship with product group through early adoption of new technology, contributing significantly to product direction and features. •Reduced platform sustainer cost by 43% through process optimization and vendor outsourcing of large enterprise service management platform.

Managed team of Developers, responsible for development and architecture of Microsoft’s incident and knowledge management platforms used to manage support for internal business applications.

Senior Application Developer responsible for architecture and development of client server applications to support Law & Corporate Affairs and Executive Office.