Dave Lake Email and Phone Number

• Collaborated with offsite QA team to exchange information and documents, set up smooth processes, and delegate tasks.• Owned the Jira project database, with regular maintenance, management, and delegation of tickets.• Participated in design meetings and reviews, gave feedback & concerns, gathered notes, shared updates with the QA team.• Worked directly with devs & designers to clarify project details and escalate issues• Wrote, reviewed, and maintained thorough test cases, test plans & test runs.• Participated in daily full team standup meetings, and ran weekly QA + Management meetings.• Hands-on testing and bug & task entry.

• Restructured QA department, introduced new processes & tools.• Revamped & streamlined Jira database, plus regular db maintenance & management.• Instituted cross-department Sprint processes & standards for increased efficiency.• Consolidated, improved, and expanded preexisting test case docs.• Wrote, reviewed, and maintained thorough test cases, test plans & test runs.• Monitored, trained & mentored QA testers, exchanged feedback, initiated 1-on-1’s.• Interviewed, assessed, and hired prospective QA candidates. • Kicked off daily full team standup meetings. • Hands-on testing and bug & task entry.

• Wrote, reviewed, and maintained thorough test cases, test plans & test runs.• Managed local & remote international teams. • Assessed project resources, schedules, priorities, and delegated assignments.• Regular maintenance & management of the Jira bug database.• Prepared progress reports, updates, and other communications.• Interviewed and assessed prospective QA hires. • Participated in daily QA team standup meetings + biweekly QA & Dev project standups. • Used Charles Proxy to monitor pixlogs & network traffic, ran basic SQL queries, tracked crash logs through Crittercism, and more.• Hands-on testing and bug entry.

Position held concurrently with QA Manager position:• Took charge of Device Management (Mobile, Smartphone, Tablets), including procuring devices & equipment, auditing & updating catalogs, shipping between studios & other locations, and more.• Functioned as the main point of contact for Verizon, AT&T, T-Mobile & Sprint in managing carrier accts, including transferring, updating, opening and closing lines, resolving problems, and more.• Responsible for handling prerelease programs from manufacturers and providers for high profile mobile devices, and in meeting deadlines for returns.

In addition to previous QA Lead duties:• Restructured local QA department into a Global Certification group, for final in-depth testing and approval of game apps prior to major submissions.• Created & distributed company-wide standard QA processes. • Set up & maintained centralized locations for tracking sheets, test plans & process documentation.• Managed 3rd party outsourced QA for overflow test needs, including approving work orders, giving detailed instructions, and assigning requests from other studios for extra coverage.• Worked with CRM team to determine standard events & parameters to track for games on various platforms, and used CRM tools to confirm events were tracking correctly.• Remotely trained multiple QA teams in testing CRM analytics, performing Daily Game & Browser Checks, and other projects.

• Coordinating between QA, Dev and Production, and other departments and offices, including multiple concurrent projects and various international teams. • Assessing resources and needs. • Participating in roadmap and design meetings. • Writing and reviewing thorough test plans.• Delegating assignments & tasks, plus some testing and writing up bugs myself. • Setting up project databases in Jira, monitoring entries and updates, assigning issues.• Reporting testing results, progress and feedback. • Interviewing prospective hires, training new hires, and other Lead, Admin and Management duties.

* 1st and 3rd party standards & legal sweeps* Extensive hands-on testing and bug entry* Completing various test plans and cycles* Reporting results and feedback to project stakeholders* Online testing for PS2 & Xbox platforms* Participated in submission reviews and sign-offs* First passes on the following title submissions: Return of the King, Ty2, Batman Begins, Tiger Woods PGA Tour '06, The Godfather

* Extensive hands-on testing and bug entry* Project bug reviews and delegation* Mentored and managed testers on titles I was leading* Wrote and delegated test cases and test plans* Handled communications between development, management and QA* Completed standards checks* Wrote and distributed status reports on project progress* Gave final QA approval on submissions