My role is to manage and nurture the long-term relationships with our key clients across Bournemouth, Poole and Christchurch to ensure Mploy are supporting their recruitment needs to an exceptionally high standard. I work closely with the local offices and collaborate with internal teams to address customers' needs with a view to tailoring our service to fall in line with how our clients like to work. Client and candidate satisfaction is something Mploy are very passionate about and it is my job to ensure those standards are continuously met.

My team and I are responsible for the smooth running of the Bournemouth office and ensuring our local (and some not so local) client base receive an outstanding service on a consistent basis. We offer an open and honest approach and it's something we pride ourselves on. If we can't do it - we'll tell you. If we can help our clients better their recruitment process - we'll tell them. We won't over promise and under deliver. We specialise in both permanent and temporary recruitment across a number of sectors and locations and will always tailor our service to suit. We're good at what we do and we enjoy doing it!

Having developed my recruitment experience and knowledge base in smaller agencies (in terms of personnel) I have now accepted a new challenge in a large, established organisation who are making waves in the recruitment world from 5 different offices. Although Mploy is a well established company - I have been tasked with assisting the brand new Bournemouth office in becoming the most competitive agency in town. We are well equipped with a strong team of professional recruiters who have solid working relationships with various sized businesses across the Dorset and Hampshire areas. Having 5 different locations ensures we are able to cover all areas from commercial, technical, accountancy, banking & finance and can tailor our service to meet all of our clients needs on both the permanent and temporary side of recruitment. Mploy stood out to me as a dynamic and hungry business whose ambitions match my own while also offering the dedicated, personal service that has always been so important to me during my career to date.

I was head hunted by the Director of my most recent company and this came at just the right time. I was presented with an exciting project and the opportunity to really express my skills and personality. I originally joined as a Senior Recruitment Consultant but within 4 months was made Commercial Manager.I had 2 Consultants working under me and together we would aim to achieve and exceed set monthly targets. I would train the consultants, set them individual targets and assist them with winning new business while also working to achieve my own billing requirements. This would be done both over the phone and on a face-to-face basis.I personally have won a number of large contracts, some of which have been on an exclusive sole agency basis due to the service my team and I produce.

My time with 360 was an enjoyable experience and I felt I grew as a Consultant and as a person. I built a lot of successful relationships with both clients and candidates alike and I hope to work with a number of these people again in the future. My experience with 360 gave me a real insight into the world of high street recruitment and taught me a lot. I was heavily involved in the commercial side of recruitment, as well as setting up and managing my own technical desk.During my time with 360 I was the sole recruiter for a Microsoft Gold Partner; recruiting for their 4 sites nationwide filling vacancies from Administrators to Field Infrastructure Engineers. My role had a strong focus on business development and I was responsible for bringing on a number of new clients on a weekly basis. I was targeted on the number of calls made, new clients brought on and vacancies won. This was within all sectors.

Electus is where I began my journey in recruitment and I am grateful to them for giving me a shot and starting me off in my recruitment career. I started as a Technical Resourcer, searching for and speaking with candidates in the Aerospace/Aviation/MoD industries. I spoke to candidates and clients about jobs I didn't even know existed and this gave me the knowledge and detailed insight into Software Development, Engineering and Testing amongst hundreds of other types of positions within the above mentioned industries. I came from a mortgage background, so going straight into a role like this certainly tested my skills and ability to learn new things. Which I believe is something I have done successfully throughout my career.

• Supporting BDM (Business Development Managers) network providing welcome calls, rate change information and case chasing• Maintaining an extensive knowledge of all company products and giving guidance and ‘Acceptance in Principal’ to intermediaries to secure their business• Accepting sales enquiries for areas that are not covered by BDM’s• To act as support for BDM’s when required• Diary Management which includes arranging meetings ensuring minimum of 4 meetings per day and that they are suitably arranged geographically• Assisting in preparation for visits• Handling and resolving complaints on behalf of the sales force requiring regular communication with internal departments• Liaise and give guidance to New Business Service Centres, Retail areas and other contacts• Lead Generation – Generate leads for potential business during inbound and outbound calls. This includes selling our own products where possible

April 2004-December 2006: JP Morgan, BournemouthReconciliations Clerk – Global Cash and Reconcilements• Acting Team Leader from early 2006- duties include team supervision, selecting and delegating tasks to team members, overtime management, mentoring new starters, training overseas colleagues via telecommunication• Gathering and collating of daily account checklists, identifying any problems and reporting same to Manager on a daily basis• Regular audit of control logs which help to maintain an A rating audit• Organisation and chairing of Team and Line of Business meeting which includes interaction with other departments to discuss any issues• Reconciling of daily accounts• Compilation of error information and entry onto Excel spreadsheetsOctober 2000-April 2004: JP Morgan, Bournemouth.Operator – Global Financial Messaging• System Monitoring and Operations including message flow control.• Training and development of departmental projects• Production problem management and escalation• System control including UK, New York and Hong Kong• Standard Operating Procedures• Dealing with customer enquiries via telephone and email• Processing incoming/outgoing Swift and Telex messages• Archiving and PC Archive maintenance• Data InputFebruary 2000-October 2000: Chase Manhattan Bank, Bournemouth.Administrator – Corporate Actions (Contract Position) • Distribution of incoming communications into department• Receiving/Logging and distribution of Client instructions • Dealing with and processing Client telephone enquiries • Creating Client files• Archiving documents