Davene Smith, Mba Email & Phone Number

Remote

Remote

• Managed and coordinated prescription processing and renewals for 25-30 revolving Auto-Immune patient accounts• Collaborated with various departments to help customers meet their health needs• Utilized internal CRM to solve new patient account issues• Responsible for the customer account lifecycle after intake – including initial welcome call followed by weekly/monthly calls, authorization, renewals, app training

Redwood City, California, United States

•Prospected ~500 leads by phone and email; qualifying Directors/Managers, and closing them on attending Talend Live webinar event for regional AEs •Collaborated and competed within an SDR team setting and assumed Team Lead responsibilities •Built and refined call scripts; designed email campaigns; created prospecting videos; recorded all activities in Salesforce •Engaged actively in weekly performance reviews and coaching in a team setting with manager

San Francisco, California, United States

•Selected in the top 2% of applicants for a fellowship offered to high potential individuals preparing for an SDR role in SaaS •Mentored 1:1 by Jennifer Gillmore, Sales Operations at Chronicle and Becky Hsu, Sales Development Manager at Dynamic Signal •Rigorously trained (300+ hours) and assessed on sales development skills by three instructional coaches oEQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritizationoSDR workflow: a consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, mid-market, and enterprise accountsoTech tools: Salesforce.com, NOVA, ConnectAndSell, LinkedIn Sales Navigator, Vidyard, VoiceOps, Microsoft Office

Greater New York City Area

• Achieved 99% completion rate for billing and client contact each month• Held monthly face to face meetings with members to focus on goals, establish arelationship and help drive positive outcomes• Collaborated with the care coordination team, supervisor and director on best practices incare for 45 mentally ill members• Identified opportunities for member retention and improvement, by tracking trends inmonthly member assessments

White Plains, Ny

-Consistently achieved 98% customer satisfaction, engaging 100-400 people daily-Integrated campaigns and provided discount opportunities to 100% of purchasingcustomers

Washington D.C. Metro Area

-Improved student reading by 70% through daily 20-minute one-on-one tutoring sessions-Created individualized strategies for 15-25 students with Vice Principals and teachers toattain grade-level benchmarks

Manhattan, New York

- Researched statistics on the humanitarian crisis in Central America and its effect on U.S. borders, for Asylum cases- Liaised with an attorney team of six in reference to client preparation and court filings for 5 members

Takoma Park, Maryland

Key Responsibilities:- Planned and executed 32 events and projects, yielding 75% student-body and 90% on-campus participation- Chaired social committee of 10 and presented plans to an audience of 100-150 students at weekly university convocation meetings open to all 1,255 student body and faculty members- Organized budget allocation, date setting, and venue selection

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Delta Mu Delta Business Honor Society

Bachelor Of Science (B.S.), Counseling Psychology, Minor In Political Science

Activities and Societies: Dean’s List,Senator and Social Vice President of the Student Association,John Canon Psychology Scholarship.

Study Abroad - Institute Of Shipboard Education, Semester At Sea

Study abroad program on a “floating university” that circumnavigated the globe, with students from over 250 universities. The program.