Ensuring that all customers get the best possible experience with us. Also ensuring that I play a strong part in the day to day running of the business from office to warehouse roles.

Recruiting, selecting and developing staff.Managing people development through change.Maximising sales & customer service opportunities.Creating plans,assigning duties and developing incentives.Range Management.Commercial awareness & utilising opportunities for promotion.Maintaining the company image by collaborating with customers, suppliers, community oganisations and employees and launching various initiatives.Social Media set up & maintenance.

Handle all payroll, recruitment & HR management.Oversee all store & sales related costs and ensure these fall in line with store performanceutilising key performance indicators.P&L reviews to identify growth opportunities.Utilise company reports to continually review dept & store sales and implement improvement plans.6 staff promoted to management positions in 5 years.Team development planning.Fully trained in cash office & goods in/out management.Risk & Loss management, store accounts reviewed weekly, issues identified and resolved.Ensure all H&S training is compliant with company standards.

Predict sales, allocate stock, analyse and anticipate trends, run promotions, liase with suppliers, negotiate deals

Training in all areas of the store over a 2 year period. Departments included, Bakery, Fishmonger, Butchery, Grocery, Fresh Produce, Frozen foods, Home & Wear, Public Food Service, Night Shift, POS, Stock Control, Merchandising & all aspects of customer service. One day a week was spent in group training & studies. Obtained Health & Safety, Food Safety & NVQ Levels 1 & 2 certificates.