Dave Paterson Email & Phone Number

Markham, ON, CA

Brampton, ON

• Originally engaged by Rogers Wireless and subsequently recruited by outsourcer Tech Mahindra (2015) to lead Rogers Wireless projects. Oversee off-shore team and all day-to-day operations for the Rogers Account.
• Achieved zero defects on all new hardware and pricing releases; ensured functionality by release deadlines.
• Drove 99.97% up-time for new hardware/pricing launches; delivered flawless execution of changes and validations for in-demand products, including iPhone releases.
• Collaborated effectively with multiple business units, including marketing and IT development, to prevent capacity issues from impacting system performance.
• Spearheaded numerous business critical projects and achieved error-free implementations.
• Handpicked from 15 employees to lead transition of in-house BA team to an India-based outsourcer; served as key liaison between Rogers business, Rogers IT, and offshore team.

• Instrumental contributor to testing of rogers.com website. Reviewed FRD documents, created test cases, and executed testing. KEY RESULT:
• Conducted regression testing for Rogers.com and performed test cases to boost functionality for each Release Implementation.

Brampton, ON

• Promoted to work on the implementation of V21 system, release 1 (on-call 24 hours a day). Updated tables, created business processes and SLA's; produced request forms. Monitored test base system for reference table.
• Represented the Data Management Team on cross-functional business teams.
• Coordinated project plans and work schedules to achieve deadlines and project deliverables.

• Directed day-to-day table maintenance functions to meet and exceed service level agreements. Upheld integrity of tables and mandated protocols. Investigated problems and issues; delivered support to internal customers.
• Documented table procedures and protocols; facilitated training for new hires.
• Collaborated with Marketing, Billing, Roaming, Dealer Sales, Commissions, and IT.