Dave Paterson Email & Phone Number

Markham, On, Ca

Brampton, On

Originally engaged by Rogers Wireless and subsequently recruited by outsourcer Tech Mahindra (2015) to lead Rogers Wireless projects. Oversee off-shore team and all day-to-day operations for the Rogers Account, including AMDocs billing system, pricing, dealer codes, and business analysis projects. Build codes to support new device/product launches, price plans, and marketing initiatives. Deliver off-shore training and guidance via Skype. Provide support for all areas of V21 reference tables and resolve issues.KEY RESULTS:• Achieved zero defects on all new hardware and pricing releases; ensured functionality by release deadlines.• Drove 99.97% up-time for new hardware/pricing launches; delivered flawless execution of changes and validations for in-demand products, including iPhone releases.• Collaborated effectively with multiple business units, including marketing and IT development, to prevent capacity issues from impacting system performance.• Spearheaded numerous business critical projects and achieved error-free implementations.•Handpicked from 15 employees to lead transition of in-house BA team to an India-based outsourcer; served as key liaison between Rogers business, Rogers IT, and offshore team.• Nominated for Business Impact Team Award for the “Roam Like Home Caribbean” and “Orchid for the iPhone 6s” projects.

Instrumental contributor to testing of rogers.com website. Reviewed FRD documents, created test cases, and executed testing. KEY RESULT:• Conducted regression testing for Rogers.com and performed test cases to boost functionality for each Release Implementation.

Brampton, On

Promoted to work on the implementation of V21 system, release 1 (on-call 24 hours a day). Updated tables, created business processes and SLA's; produced request forms. Monitored test base system for reference table issues; identified table changes necessary to support new projects. Researched process improvements to enhance V21 system functionality.KEY RESULTS:• Represented the Data Management Team on cross-functional business teams.• Coordinated project plans and work schedules to achieve deadlines and project deliverables.

Directed day-to-day table maintenance functions to meet and exceed service level agreements. Upheld integrity of tables and mandated protocols. Investigated problems and issues; delivered support to internal customers; and reviewed/tested table changes. Updated reporting, status reports, and labour spreadsheets.KEY RESULTS:• Documented table procedures and protocols; facilitated training for new hires.• Collaborated with Marketing, Billing, Roaming, Dealer Sales, Commissions, and IT.