David Peck Email & Phone Number

· 3rd tier escalation point for tickets from desktop support to server/network issues· Windows 10/11 and Server, macOS, 365 support, application troubleshooting, VPN· Support on-premise, hybrid, and remote infrastructures· Active Directory, Entra ID, identity sync· Manage environments with Group Policy and PowerShell· Troubleshoot and maintain physical.

• Solves once-in-a-lifetime situations for customers on a regular basis
• Administer virtual server environments (VMWare, Hyper-V, Azure)
• Develop strong relationships with clients becoming their go-to Support Engineer

• Rectified issues and assisted users in day-to-day Gainsight operations
• Salesforce and other SaaS integration troubleshooting
• Primary liaison between the customer’s organization and Gainsight

• Worked in a Care Team for dedicated clients to provide personalized support
• Served as an escalation point from Tier 1 technicians for more technical problems
• Administer business technology systems (Microsoft 365, Exchange, Windows, VMWare, DNS)

St Louis, Missouri, United States

• Responsible for the support and administration of over 150 business environments ranging from small business to national corporations. Eased pain points for end users new to remote work. Built customer trust by using a.
• Administer Microsoft 365 and Windows Server environments·Resolved issues with VPN and remote access for customers and their vendors (client and site to site)·Hands-on experience with Cisco, Meraki, Fortinet, Ubiquiti.
• DHCP, DNS, and VLAN management

• Worked one-on-one with customers to optimize custom print solutions
• Advanced connectivity and workflow troubleshooting (scan to email/folder/FTP server, RIP/Fiery, IP conflict resolution)
• Rookie of the year in 2018; consistently at the top of metrics company wide
• Travelled to customer sites to repair mechanical issues with printer and copiers
• Replaced solenoids, gear boxes, control boards, other various electromechanical components

Achievements include being a managerial candidate and being a member of the 'Pro Team' (sent to other cafes to help train them on using a massive new feature roll out) "Combat trained" in hectic environments.Employed at a training cafe. Extensive experience in training new managers and associates in proper processes.

Bachelor Of Science - Bs, Information Technology

High School