Dave Piland Email & Phone Number

Chapel Hill, NC, US

Tasked with building an underwriting application that helps loan officers make faster decisions about loan eligibility that include:- Hosting the backend of the application using cost-effective solutions in AWS, specifically using Lambdas, API Gateway, CloudWatch Metrics, and Amazon Aurora with PostgreSQL.- Prevent bugs and errors for end users by leading.

In this role I dove into the world of cloud infrastructure and DevOps, where I:- Enhanced security by migrating from Azure "Run As" accounts to Managed Identities.- Cut implementation time by 6 hours by making improvements to our Terraform modules.- Provided a real-time look of our systems using Prometheus and Grafana.- Improved time to deployment by.

I started my first official software engineering role where I learned how to work with a team of engineers and delivered things like:- Created an automated backup system for our Git repositories to an AWS S3 bucket.- Made our deployment process 6.25% faster by improving our application’s CLI installer.

In this role I worked with a small team of consultants, working with hospital departments to configure our application to solve their daily issues, including:- Saved 2 hours per client implementation by creating an automatic user uploader built with Python and the Pandas library that took a CSV file and inserted the users into a SQL Server database..

Pittsburgh, PA

• Subject Matter Expert for company product
• Utilized SQL to troubleshoot and resolve application database issues
• Assisted with the development of application hotfixes through JIRA software by deploying and validating fixes on client environments
• Assisted client’s IT departments with application server-side SMTP configuration
• Provided exceptional end-user and server-side support to clients in an ACD environment
• Trained new employees and assist with creating application knowledge documentation

Pittsburgh, PA

• Provided exceptional end-user support to internal/external sources in an ACD environment usingITIL best practices
• Remotely resolved Windows OS, MS Office, software, hardware, network, Avaya phones, and iOS and Android device issues
• Utilized Active Directory to administer user accounts
• Documented all end-user interactions and troubleshooting actions into the company’s VMWare ticketing system, vFire Core 9.2.0
• Participated and contributed to ad hoc projects and weekly service desk meetings

Greater Pittsburgh Area

• Maintained company WordPress website (www.seemybest.com)
• Created educational patient videos using Final Cut Express
• Installed, configured, and resolved technical issues for workstations, printers, LAN network, telephones, and peripherals for the company
• Achieved social media engagement growth of 186% (175 followers to 500+ followers)
• Developed and managed the company’s non-profit organization, Vision Care from the Heart

Waterford, CT

• Worked with the Director of eBusiness/Marketing and Media Specialist in web content management system to create company website
• Attended sales calls to both prospects and clients with the Vice President of Media Group and Creative Director
• Assisted with the post-production of commercials, product, and corporate videos
• Established and developed relationships with prospects through both cold calls and the creation of proposals sent to prospects
• Researched prospects online, created various databases for future prospect lookup, and gave informative presentations to co-workers and supervisors
• Assisted sound engineer in musical artist’s recordings and stage preparation