Dave Richards Email & Phone Number

Mukwonago, Wisconsin, United States

• Provide 2nd level support for 200 employees across 13 locations. Configure, support, provision, and decommission Windows servers. Administer Active Directory to ensure new and existing user have appropriate access..
• Implemented Microsoft LAPS to provide centralized management of local administrator passwords for domain joined… Show more Provide 2nd level support for 200 employees across 13 locations. Configure, support, provision.
• Implemented Microsoft LAPS to provide centralized management of local administrator passwords for domain joined computers.
• Built-out and configured monitoring of critical servers and network devices.
• Updated the IP address scheme at 13 locations and increased security by isolating network traffic by device type (telephones, workstations, security cameras, printers) through the use of VLANs.
• Implemented a Change Management process to ensure proper review and approval of changes.

• Create and manage user accounts to allow appropriate access levels to systems and applications. Audit existing user accounts to verify access has been approved by resource owner. Grant and maintain correct access.
• Process new hire and cessation requests in ServiceNow.
• Perform user account maintenance across multiple Active Directory domains.
• Manage Exchange mailboxes and distribution lists.
• Obtain appropriate… Show more Create and manage user accounts to allow appropriate access levels to systems and applications. Audit existing user accounts to verify access has been approved by resource owner. Grant and.
• Obtain appropriate authorization for sensitive folder and application requests.

Waukesha, WI

• Ensure functionality of a global enterprise environment consisting of Server 2008, 2012, and 2016, VMware ESXi 6, and Windows 7 supporting $7B in revenue. Member of a hand-picked team chosen for a combination of.
• Provide infrastructure support to local and remote end users and application teams.
• Improved departmental… Show more Ensure functionality of a global enterprise environment consisting of Server 2008, 2012, and 2016, VMware ESXi 6, and Windows 7 supporting $7B in revenue. Member of a hand-picked team.
• Improved departmental SLA by 33% while reducing ticket queue length by 75%.
• Administered Active Directory, DFS, and Microsoft Exchange.
• Configured share and NTFS permissions to protect confidential information.

Waukesha WI

• Performed all levels of user and infrastructure support, including desktop and server operating systems, application support, printing, and telephony. Managed data center facilities including power/UPS and HVAC..
• Installed and supported server hardware, operating systems, and… Show more Performed all levels of user and infrastructure support, including desktop and server operating systems, application support, printing, and.
• Installed and supported server hardware, operating systems, and storage.
• Supported 100 users in local office using Windows XP and 7 and desktop applications such as Microsoft Office.
• Created backup policies and performed offsite tape rotation/archiving.
• Oversaw Active Directory user management (adds/changes/deletes).

Brookfield, WI

• Support Windows 2000 and 2003 servers and Windows 98, 2000, and XP workstations
• Troubleshoot network hardware and infrastructure
• Plan and implement system upgrades
• Design, implement, and maintain tape backup rotations and archives
• Purchase, configure, and test hardware and operating systems for servers and desktops
• Provide 2nd and 3rd level help desk support

West Allis, WI

• Support, maintain, and upgrade NetWare, Windows NT and 2000 servers to ensure 24/7 operation
• Support Windows 95, 98, and 2000 workstations
• Troubleshoot network hardware and infrastructure
• Select, purchase, and configure hardware and operating systems for servers and desktops
• Provide 1st, 2nd and 3rd level help desk support for multiple local and national locations
• Administer user accounts and permissions

West Allis, WI

• Support, maintain, and upgrade Novell NetWare 3.11 servers and Windows 3.1 and 95 workstations
• Troubleshoot network hardware and infrastructure
• Select, purchase, and configure hardware and operating systems for servers and desktops
• Provide 1st and 2nd level help desk support across multiple sites
• Administer user accounts and permissions
• Perform tape backup rotations and archives

La Crosse, WI

• Provide remote customer support for internally-developed software
• Create client software update packages, including porting software to various platforms, creating update media, and writing installation documentation
• Assist with day-to-day systems administration of in-house Unix systems