Dave Richards Email & Phone Number

Mukwonago, Wisconsin, United States

Provide 2nd level support for 200 employees across 13 locations. Configure, support, provision, and decommission Windows servers. Administer Active Directory to ensure new and existing user have appropriate access. Support security cameras and network video recording devices. Configure share and NTFS permissions. Perform security audit remediations. • Implemented Microsoft LAPS to provide centralized management of local administrator passwords for domain joined… Show more Provide 2nd level support for 200 employees across 13 locations. Configure, support, provision, and decommission Windows servers. Administer Active Directory to ensure new and existing user have appropriate access. Support security cameras and network video recording devices. Configure share and NTFS permissions. Perform security audit remediations. • Implemented Microsoft LAPS to provide centralized management of local administrator passwords for domain joined computers.• Built-out and configured monitoring of critical servers and network devices.• Updated the IP address scheme at 13 locations and increased security by isolating network traffic by device type (telephones, workstations, security cameras, printers) through the use of VLANs.• Implemented a Change Management process to ensure proper review and approval of changes.• Support and manage Meraki switches, access points, and internet security appliances. Show less

Create and manage user accounts to allow appropriate access levels to systems and applications. Audit existing user accounts to verify access has been approved by resource owner. Grant and maintain correct access levels for files, folders, and shared Exchange mailboxes.• Process new hire and cessation requests in ServiceNow.• Perform user account maintenance across multiple Active Directory domains.• Manage Exchange mailboxes and distribution lists.• Obtain appropriate… Show more Create and manage user accounts to allow appropriate access levels to systems and applications. Audit existing user accounts to verify access has been approved by resource owner. Grant and maintain correct access levels for files, folders, and shared Exchange mailboxes.• Process new hire and cessation requests in ServiceNow.• Perform user account maintenance across multiple Active Directory domains.• Manage Exchange mailboxes and distribution lists.• Obtain appropriate authorization for sensitive folder and application requests.• Manage share-level and NTFS file / folder permissions.• Ensure accurate handling of SOX-sensitive data and application requests.• Maintain confidentially of sensitive data.• Perform monthly audits of user access levels to ensure compliance with SOX requirements. Show less

Waukesha, Wi

Ensure functionality of a global enterprise environment consisting of Server 2008, 2012, and 2016, VMware ESXi 6, and Windows 7 supporting $7B in revenue. Member of a hand-picked team chosen for a combination of exceptional customer service, strong technical knowledge, and proven troubleshooting skills. Provide technical advice and guidance to application and database teams.• Provide infrastructure support to local and remote end users and application teams.• Improved departmental… Show more Ensure functionality of a global enterprise environment consisting of Server 2008, 2012, and 2016, VMware ESXi 6, and Windows 7 supporting $7B in revenue. Member of a hand-picked team chosen for a combination of exceptional customer service, strong technical knowledge, and proven troubleshooting skills. Provide technical advice and guidance to application and database teams.• Provide infrastructure support to local and remote end users and application teams.• Improved departmental SLA by 33% while reducing ticket queue length by 75%.• Administered Active Directory, DFS, and Microsoft Exchange.• Configured share and NTFS permissions to protect confidential information.• Maintained DNS and IPAM to ensure application functionality.• Completed server provisioning and decommissioning to effectively utilize resources.• Monitored server performance to ensure system responsiveness and availability.• Restored files in a timely fashion to improve productivity. • Administered email filtering to prevent malicious and junk email.• Created and revised knowledgebase documents to standardize implementations and share resolutions. Show less

Waukesha Wi

Performed all levels of user and infrastructure support, including desktop and server operating systems, application support, printing, and telephony. Managed data center facilities including power/UPS and HVAC. Supported Windows Server 2003, 2008, 2012, Windows XP, 7 and VMware. Virtualized local data center consisting of approximately 60 Windows servers. Selected and purchased hardware and peripherals.• Installed and supported server hardware, operating systems, and… Show more Performed all levels of user and infrastructure support, including desktop and server operating systems, application support, printing, and telephony. Managed data center facilities including power/UPS and HVAC. Supported Windows Server 2003, 2008, 2012, Windows XP, 7 and VMware. Virtualized local data center consisting of approximately 60 Windows servers. Selected and purchased hardware and peripherals.• Installed and supported server hardware, operating systems, and storage.• Supported 100 users in local office using Windows XP and 7 and desktop applications such as Microsoft Office.• Created backup policies and performed offsite tape rotation/archiving.• Oversaw Active Directory user management (adds/changes/deletes).• Managed Cisco VoIP device and user administration.• Ensured server security and reliability by installing Windows updates and patches.• Provided AS400 1st level support and user administration.• Coordinated Data Center facilities maintenance with vendors.• Managed equipment lifecycle (purchasing/asset disposal.)• Participated in consolidation of 7 regional data centers into a single facility. Show less

Brookfield, Wi

• Support Windows 2000 and 2003 servers and Windows 98, 2000, and XP workstations• Troubleshoot network hardware and infrastructure• Plan and implement system upgrades• Design, implement, and maintain tape backup rotations and archives• Purchase, configure, and test hardware and operating systems for servers and desktops• Provide 2nd and 3rd level help desk support• Administer user accounts and permissions• Purchase hardware, software, and peripherals

West Allis, Wi

• Support, maintain, and upgrade NetWare, Windows NT and 2000 servers to ensure 24/7 operation• Support Windows 95, 98, and 2000 workstations• Troubleshoot network hardware and infrastructure• Select, purchase, and configure hardware and operating systems for servers and desktops• Provide 1st, 2nd and 3rd level help desk support for multiple local and national locations• Administer user accounts and permissions• Plan and implement system upgrades• Document policies… Show more • Support, maintain, and upgrade NetWare, Windows NT and 2000 servers to ensure 24/7 operation• Support Windows 95, 98, and 2000 workstations• Troubleshoot network hardware and infrastructure• Select, purchase, and configure hardware and operating systems for servers and desktops• Provide 1st, 2nd and 3rd level help desk support for multiple local and national locations• Administer user accounts and permissions• Plan and implement system upgrades• Document policies and procedures• Design, implement, and maintain tape backup rotations and archives• Purchase hardware, software, and peripherals Show less

West Allis, Wi

• Support, maintain, and upgrade Novell NetWare 3.11 servers and Windows 3.1 and 95 workstations• Troubleshoot network hardware and infrastructure• Select, purchase, and configure hardware and operating systems for servers and desktops• Provide 1st and 2nd level help desk support across multiple sites• Administer user accounts and permissions• Perform tape backup rotations and archives• Purchase hardware, software, and peripherals

La Crosse, Wi

• Provide remote customer support for internally-developed software• Create client software update packages, including porting software to various platforms, creating update media, and writing installation documentation• Assist with day-to-day systems administration of in-house Unix systems