Dave Rives Email & Phone Number

• Manage and support a team of 5 regionally-based Directors of Operations and Support, responsible for providing franchisee support to over 300 hotels in North America• Work with team to achieve targeted goals and objectives:o Exceeded 2012 and 2013 budgeted RevPAR targetso Successfully rolled out signage re-branding initiative in 2012/13 with over 92% adoptiono Achieved the second highest overall guest satisfaction online review scores among all WHG brand hotelso Brand captured JD Power and Associates win for customer satisfaction in the economy hotel segment in 2013o Over my tenure with brand, improved CRS reservation contribution from 17% in 2008 to over 40% in 2013o Awarded 2 Constellation Awards for recognition of collaborative efforts for signage roll-out and the launch of WynReview, an online social review aggregator

Tampa/St. Petersburg, Florida Area

Parsippany, Nj

• Managed and supported a team of 30+ in deploying property management systems to over 3,000 WHG hotels. Deployment included consultation to determine appropriate system, contract administration, billing, and installation – within budgeted goals.• Worked with the team to achieve our targeted goals and objectives:o Developed a deployment strategy that included use of contracted resources and third party vendors to allow flexibility to deploy successfully against highly variable demand conditionso Deployed over 3,000 property management systemso Met or exceeded budgeted objectives each year despite significant software obstacles

Las Vegas, Nv

• Managed a team of up to 10 Implementation Managers responsible for assisting customers launch “e-procurement” sites for sourcing suppliers for their procurement needs. Also implemented and conducted reverse auction events for clients to optimize cost savings.• Worked with team to achieve targeted goals and objectives:o Successfully launched over 100 e-marketplace siteso Conducted over 50 reverse auction events, resulting in cost savings of over $500k for clients

Phoenix, Az

• Managed a team of 40 regional support managers and 15 revenue service representatives to provide operational support to over 3,000 member hotels. Support included on-site consultation visits and call center support, covering topics such as: revenue management strategies, quality control, P&L analysis, competitive reviewo Conducted hundreds of site visit consultations with member hotels, achieving positive results and overwhelmingly favorable member feedbacko Successfully integrated quality assurance team into the field operations support organization, resulting in significant cost savingso Established new measurable goals and objectives to quantify team performance