Dave R. Email & Phone Number

Pala | Temecula

Rancher | Farmer

Ca

Partner with companies to evaluate and recommend technology strategies that exceed agreed deliverables and build lasting relationships with clients.Evaluate current infrastructure methodologies and recommend best practices (ITIL v3, Six Sigma, and Cloud Operations).Evaluate projects and program portfolios and make recommendations to bring portfolio life cycle management to their organizations.Business Process Improvement initiatives:Cross functional in nature, bring diverse groups together to define problem statements, identify deliverables by each group, define timeline, and agree on how we measure our outputs.Process Improvements: DevOps vs. ITSM how do they coexist Demand Intake - Resource Scheduling, Client Delivery Operational Readiness process flow and workflow enhancements Change Management - Defined CAB, 3 types of change, scheduling Problem Management - Published metrics and identified key customer outages Asset Management - Created workflow between ITSM system and Financial database of recordProjects: Evaluated multiple data centers and recommended go forward strategy Assessments drove hybrid cloud adoption Assessments drove asset life cycle management Assessments drove new or enhanced process improvementsDeveloped Metrics and Operational Dashboard(s) Evaluate Service Desk and Delivery Assessment drove new ITSM tools Assessment drove implementation of ITSM tool Assessment drove new or enhanced process improvementsNumerous Business and IT Process Improvement engagements High Availability/Resilience Project for 8 global data centers

Greater San Diego Area

Create strategies and deliver solutions based on agreed deliverables. Capture requirements by interviewing customers, identifying pain points, and making recommendations to solve problems leveraging best practices (Six Sigma / ITIL v3). Implement solutions based on findings and recommendations.

Greater San Diego Area

Managed remote teams to deliver traditional and SaaS systems, applications, tools and reporting. Implement best practices to exceed system availability targets and service delivery metrics. Developed and managed capex/opex budgets.

Greater San Diego Area

Managed a national field operations team providing service delivery solutions to our corporate offices and across the US (38 markets and 300 retail stores). Collaborated with various business stakeholders on technical projects using ITIL standards.

Greater San Diego Area

Delivered and managed a product roadmap by engaging different functional teams and C-level executives to implement strategies to support long term business objectives and business development.

Greater San Diego Area

Managed product management and support teams supporting a number of wireless carriers. Offered social communities through APIs, S-2-S interfaces (Java, J2ME, and BREW). Owned Product Roadmap.

Greater San Diego Area

Managed a staff of 40 with 5 direct reports. Responsible for multi-national network and IT services, budgets and resources for our NOC and Data Center operations throughout US and Asia.