David Scrutton Email & Phone Number

Rickmansworth, Gb

Homebased

A key part of the Supporter Data Delivery team, I work closely with our Data Owners, Suppliers, Colleagues and Supporters to ensure that the database and associated systems are fully monitored and data flow throughout the organisation is reliable, efficient, and secureResponsibilities:• Monitor, manage and take ownership of the organisations automated workflow application• Provide high level support for Data Owners ensuring data is downloaded from SFTP & transferred across different teams in a timely, secure manner• Identify and investigate data quality issues / root causes and suggest actions to improve Data Quality• Monitor & support the daily production & printing of membership letters• Assist with data & technical queries via Support Works, the organisations IT ticketing system including updating & publishing stored procedures • Processing of data protection enquiries including timely handling of right to be forgotten requests• Support of the organisations CRM keeping the Supporter Data clean, free from duplicates & accurate by reviewing error logs and rectifying data• Testing, checking & processing bespoke data imports, often from our Marketing team using SQL skills• Support, maintenance & monitoring of RunMyJobs, the organisation’s batch processing automation tool including daily checks that the overnight procedure has completed correctly• Produce documentation of processes around the import, integrity and output of data

London, England, United Kingdom

A key part of the Data team, I help by working with our Data Owners, Stewards and other Colleagues to ensure a high level of data quality so that the organisation derives maximum value from its dataResponsibilities:• Implement Mencap’s Data Quality framework to facilitate data quality scoring and kitemarking for all Power BI reports across the organisation• Manage Mencap’s data quality issues log and provide regular updates of progress / escalation to colleagues across the organisation via our ticketing system, TopDesk and data governance planner• Identify and investigate data quality issues / root causes and create action plans to improve Data Quality• Develop and deliver data quality reports for various teams, forums & committees • Undertake data quality profiling on datasets to determine data quality using tools or technical queries. • Promote the importance of data quality across the organisation, providing compelling and relevant reasons why colleagues should engage with data quality initiatives• Advise of business process improvements to improve Data Quality, in conjunction with Learning & Development, Business Improvement, IT, and other Mencap Teams• Support on the development of data definitions and the Business Glossary together with other data professionals

Torquay, England, United Kingdom

Working in the newly formed Data Team as part of the wider IT Team, the largest independent Accountancy firm in the South West runs multiple systems in-house and my goal is to help with the creation of a data warehouse. By collaborating with Stakeholders, Managers and Partners, I am helping to analyse, clean and enhance the data we hold. My ambition is to improve the quality of the important information we store, enabling all users to have accurate data which can be accessed easily and used efficiently. Responsibilities:• Writing queries in SQL to examine the data quality• Using SQL and Excel to analyse the data and identify possible corrections required• Working with other areas of the business to identify the correct data• Actioning changes required in the data through applications or the database direct• Working with the database designers and development team to make sure data is accurate and available for the users• Using SQL skills to extract data from application databases• Finding and fixing duplicate contact records, merging and updating data• Providing Support for internal users on all queries relating to data and document storage

Rickmansworth, England, United Kingdom

Responsible for the operation and management of the schools MIS System (iSAMS) including the annual rollover process for setting up the new school year. I ensured that best use was made of the data to support the day to day operation of the school, encouraging rigour and best practice in data management across all parts of the school community by developing robust and meaningful data collection strategies to ensure data integrity. During the Covid-19 crisis, I helped to provide systems & support for online parents’ consultations, pupils options choice evenings and the increased use of Google classroom to assist students and staff who are isolating and working from home. Responsibilities: • Managing the school’s MIS System, leading the development of the system and ensuring data security• Organising the Data Support Team’s workload, distributing jobs and proving quality control• Management of timely data transfer to secondary systems (My School Portal, Parent Pay, 4matrix etc.)• Planning & delivery of data maintenance routines ensuring data is archived/deleted as appropriate• Providing training, support and advice to all staff on best practice & use of the various systems• Maintain accurate records of pupils including storage of sensitive medical and health information• Management and progress change requests with iSAMS and keep up to date with new releases• Production and maintenance of bespoke reports & exports using SQL Server

Elstree

During my 16-year career in the exhibition industry I worked a variety of technical roles for the same company that was renamed or rebranded on several occasions having been acquired and merged a number of times over the years. I started as a core member of a small and very successful business and continued to play a vital role as the company grew to become a global leader in registration systems and exhibition related software. Working in several different departments enabled me to gain advanced knowledge of the systems we offered and my extensive experience allowed me to easily communicate clearly with customers and colleagues providing top quality support to users of all levels of technical ability. Responsibilities: • Accountable for clients based in the UK, UAE & USA, looking after any requests for change• Reporting & clearly explaining submitted RFCs to the R&Dteam ensuring they understand fully• Working with the Product team to prioritise internal & external requests, planning the roadmap • Updating customers on workflows, estimated completion dates & release related information• Creating ‘how to videos’ & hosting webinars to better educate clients & internal staff

Watford, England, United Kingdom

Responsibilities: • Investigating problems reported by clients & Support Engineers• Providing concise descriptions of solutions and educating users about our systems • Reporting bugs to the development team and offering workaround solutions to users • Creating MySQL scripts to provide bespoke data exports & reports not available in the user interface • Testing new releases to find bugs not picked up by the development team • Owning and Managing our support ticketing system (Zendesk) including creation of a knowledgebase

Watford, England, United Kingdom

Responsibilities: • Setting up, running & managing entrances of Exhibitions & conferences worldwide• Web form building, email template creating using HTML, CSS & JavaScript• Data reporting & analysis, solving customers problems & providing workaround options• Providing technical support to Customers & Client Managers across various different channels

Watford, England, United Kingdom

• Managing, cleaning, updating large databases using SQL, Visual FoxPro & Excel • Controlling job distribution in a small team, quality controlling the work• Advising clients on best uses of data to encourage registrations, helping with marketing campaigns• Printing large quantities of badge mailers, organizing the distribution in a timely manner• Maintaining printers & computer networks

Iver, England, United Kingdom

After the merger of RMS data and Host (another local mailing house), I instantly became head of the Data Processing department, managing five other colleagues and controlling/distributing the incoming jobs. I continued my data processing work on the larger clients and was given the important task of keeping both sets of customers completely happy during the first few months after the merger. Before long, the new director recognized and rewarded my intuition and hard-working attitude by giving me the extra responsibility of becoming 1st line IT support for the company. Pleased with the opportunity to learn even more valuable skills, I jumped at the chance and enjoyed the challenge of once again being dropped in at the deep end. After various developments with the company, I moved to the new Production Warehouse in Iver where I became the IT & Print Manager looking after a team of four people and ensuring the data processing and printing all ran smoothly. Responsibilities: • Managing, training staff • 1st Line IT Support • Client liaisons • Distribution of work • Quality control of printed proofs

Watford, England, United Kingdom

As my first IT based position, I was extremely excited and happy to have been given the opportunity to prove my computer skills and learn as much as possible. My previous position was a janitor of a large secondary school and although I enjoyed the job, it did not offer me the career prospects I desired. I immediately impressed the Managing Director of the company with my proficiency and ability to learn quickly. This was proven when the head of the DP department, who was supposed to train me for the first year, left unexpectedly after only three months. Being dropped in the deep end was probably the best thing that could have happened to me. It gave me the chance to learn all the aspects of the Direct Marketing trade first hand with no room for mistakes. I thrived on the challenge and before long I was given more responsibility such as customer relations, quoting for jobs and training a new assistant. Responsibilities: • Loading, cleaning and formatting data to a printable image • De-duplication & Mailsorting processes • Basic program writing using Visual FoxPro • Creating mail merge letter proofs in Word & Paris • Running and basic maintenance of several large laser printers

Gcse

English Language: C English Literature: C Geography: B Communications: B Environmental Science: A Creative Arts: C

Media Studies, Pass

A Level - Media Studies City & Guilds - Print Journalism