David Sills Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Hired by and answering directly to the COO, the Innovations Manager is a dynamic and forward-thinkingprofessional responsible for driving creativity, fostering a culture of innovation, and spearheading strategic initiatives within the organization. This role demands a blend of visionary leadership, strategic planning, and practical implementation skills to identify, develop, and execute innovative solutions that address emerging challenges and capitalize on opportunities in the market.- Develops, designs, implements processes, and creative or innovative thinking for the development andthe implementation of new systems, processes, and tools that best support the organization's currentbusiness needs as well as allow for future growth to thrive.- Provides change management and change culture to an organization, including rolling out innovativeways for management, executives, and employees to brace change through the utilization of companysystems, processes, and tools.- Lead cross-functional teams to identify and develop new systems and processes.- Establishes the strategy and direction for the overall systems environment, cybersecurity, IT architecture and systems roadmap for GTA.- Establish a strong understanding of the business and culture within the company as a basis for makingrecommendations on systems, tools, and processes.- Maximizes productivity of Gomez Trial Attorney employees by learning and developing processes within current platforms (i.e., FileVine and LeadDocket)- Monitor progress of IT projects and ensures successful completion.- Maintains and oversees vendor relationships, licensing, and IT budget.

San Diego

Worked as IT Manager of the internal infrastructure team implementing and administering mission-critical infrastructure, applications, and services.Main highlights:- Complete buildout of the San Diego office including implementation of Meraki firewall, wireless controller and Wi-Fi6 access points.- Built the IT department from scratch. Hiring service desk team, equipment procurement and distribution, asset management, on-boarding and off-boarding procedure, Zendesk implementation, Okta implementation, and physical security.- Reduced support ticket by 30% by training and mentoring agents, documenting and creating a self-service portal and targeting relevant KPIs to monitor performance of the team.- Successful migration of Microsoft tenants, Google Workspaces, Zoom instances, and Slack workspaces through the merger and acquisition of 4 additional brands.

San Diego, California, United States

Managed a large service desk and infrastructure team dedicated to moving from on-premises to the cloud through innovation and strategic planning.Main highlights:-Moved entire firm to remote workforce due to Covid-19.-Successful migrated over 300 exchange mailboxes to M365.-Converted over 40 servers from Hyper-V to VMware and successfully migrated entire server stack to a private cloud infrastructure.-Specializing in Hyper-V, VMware, AWS, Microsoft Azure, Google Cloud, Terraform, Ansible, aiming to support the firm’s migration and modernization journey from on-premises to Cloud.

Greater San Diego Area

As IT Director and subject expert, I worked side by side with the CEO and senior staff to develop and implement new strategies to help case managers be more efficient in communicating with clients and completing signed agreements in an organized manner.Main highlights:-Developed, configured, and managed entire migration from legacy CRM to streamlined Salesforce lightning org. including integrations for VoIP dialer, metrics, analytics, and texting campaigns.-Modernized server stack using Hyper-V virtualization.-Complete build out of second site including infrastructure, VoIP implementation and high speed fiber connection.

San Diego

Promoted to IT Manger, I lead and mentored a team of three while managing the service desk and multiple projects to modernize the network and user experience through innovation and virtualization.Main highlights:-Implemented, upgraded, and maintained 3 hosts and 44 servers in a VMware ESXI 6 infrastructure.-Strategically planned, configured, and implemented a complete virtual desktop infrastructure using VMware Horizon.-Modernized the employee user experience by successfully upgrading to Windows 10-Installed and administered 2 Nimble SAN solutions

Greater San Diego Area

As SR. Network & Desktop technician and only on-site IT Professional in San Diego I was tasked with opening a new office for Washington DC based Law Firm Covington and Burling LLP.Main highlights:-Over saw end-to-end build out of entire server room and infrastructure including redundant power, network connection and HVAC installation under strict time constraints.- Installed and maintained 2 host 22 VMware virtual server infrastructure.- Successfully deployed Cisco call manager VoIP phone system.-Installed HP blade enclosure and administered 9 blade servers.-Assisted in the installation and configuration of HP MSA.- Responsible for encrypting and deploying all Lenovo laptops and docking station solutions to all users including on-going support.