David Sokolowski Email & Phone Number

Gaithersburg, MD, US

Fairfax, Virginia, United States

• Led tech transformation of Chief Data Officer Directorate (CDOD), guiding four-person team to onboard federal employees from manual processes and task tracking into Atlassian platform (Jira and Confluence). Developed.
• Developed UX Plan, based on use cases and customer interviews, for employee-focused LLM-drive AI chatbot (Project Atlas). Built foundation of business case to align engineering teams with stakeholders, then interviewed.
• Received Core Value Award for Excellence for work on Project Atlas.

Miskatonic University, Arkham, MA

Co-host for Miskatonic University Podcast, a podcast dedicated to weird and horrific role-playing games (TTRPGs). Write scripts and record 30-70 minute episodes every two weeks. Manage 75+ Patreon backers and all associated platform support. Manage and moderate Discord community of 500+ members. Engage with dozens of TTRPG creators, across the entire.

Gaithersburg, Maryland, United States

• Built the newly formed Customer Research team and its supporting processes, leading a 5-person team and scaling operations to support 10x Atlassian customer recruiting and interviews growth in one year. Created.
• Delivered reports and grew team capability by 400% in two years, using research best practices to provide customer-focused insights that helped grow top apps Gross Billings by 22%. Used qualitative data insights to.
• Created 25 customer stories in two years, including Fortune 500 companies, for C-suite stakeholders to directly use in investor relations roadshows in 2022-2023 pre-IPO journey.

Mclean, Virginia, United States

• Managed agile delivery practices & supporting metrics for the Capital One Anti-Money Laundering (AML) Investigations tool suite. Utilized Tableau, Jira, Google Surveys, EasyBI, and other surveys to determine.
• Led team of 3-5 Agile Delivery Leads, owning agile delivery for 8 AML Investigations engineering and product teams. Coached, mentored, and managed team responsibilities, development, and work assignments.
• Delivered value acceleration and continuous improvement across 5 product value streams, determining program metric baselines, prerequisites, and deliverables to meet Risk Technology business and technical goals.

Mclean, Virginia

• Served as scrum master for 5 development teams across machine learning and messaging platforms. Managed team productivity and health, collaborating with product owners and technical leaders to develop and maintain.
• Led agile delivery for digital products, including Eno, the first intelligent assistant in the banking industry, using direct customer feedback to correct feature roadmaps for machine learning platforms.
• Scoped development releases that eliminated the use of messaging bank account numbers, replacing them with tokens to secure customer account data without platform interruption.

Milpitas, CA

• Led consulting engagements to transition customers from legacy collaboration tool platforms, support models, and development methodologies into contemporary business methods, rolling out Atlassian tools (Jira, Jira.
• Rapidly on-boarded into unfamiliar business models and technologies on day one, providing advisory and project scoping in helping struggling teams navigate uncertainty and changes in processes and tools.
• Led large-scale transformation projects crossing multiple business lines, including customer engagements up to $500k. Drove enterprise-level change management programs and communications across cross-functional teams.
• Led 12+ Atlassian tool consulting engagements to transition customers from legacy tool platforms, support models, and development methodologies into contemporary business methods, rolling out Atlassian tools and.
• Developed service solutions, created ITSM service catalogs and SLAs, and trained service teams to implement enterprise-wide Jira Service Management platforms, documenting service catalogs to clarify customers’ needs.
• Scoped and built more than 6 solution sets into SOWs as Atlassian sales engineer, and delivered technical and business responses to RFPs. Created technically and financially sound solutions to directly address.

Sunnyvale, CA

• Worked as consultant to drive and implement change in JIRA and Confluence instances to meet multiple and varied customer requirements.
• Trained in-person and virtually as Atlassian University trainer:- JIRA Essentials- Getting Started with JIRA Software- Getting More from JIRA Software- JIRA Reporting & Dashboards- JIRA Administration Parts 1 & 2.

Sunnyvale, CA

• Led experimentation and change management strategy for proprietary QA system with 50,000+ users, scoping new and updated processes and communications to deliver faster and clearer QA and development requests.
• Delivered training, process change management, and operational support for 16 iterative tool changes, educating 60+ employees from online store engineering team on agile improvements to tools and processes.
• Administered Jira instance with 2000 global users, managing and implementing workflows, permissions, dashboards, metrics, and training and change management programs.

Santa Clara, CA

• Managed team of 6 analysts and project managers that delivered UI/UX, BI, and marketing deliverables against an integrated program plan for online store architecture rebuild that supported doubling of quarterly revenue.
• Delivered PMO and Steering Committee metrics as part of executive communication and dashboards for 10 eCommerce projects, serving as single online store liaison for CMO and VPs stakeholders.
• Served as Confluence and Jira administrator for 200+ users, developing new work flows, backlogs and scrum boards for teams to drive project execution across entire eCommerce platform.

Mountain View, CA

• Developed, tested, and implemented the eCommerce Business Continuity Plan for $1.5b annual bookings Norton.com online store, bringing the organization into corporate initiative compliance. With executive input.
• Drove operational readiness for the Norton Personalization project, delivering the dev ops team functionality to support new user functionality that reduced time needed to develop new operational readiness plan from 4.

Mountain View, CA

• Administered Jira and Confluence across eCommerce and its internal partners, increasing usage 4x from 500 to 2K users over two years, gaining CTO sign-off and managing 24/7 key eCommerce tool. Monitored process success.
• Built processes, business workflows and execution metrics and dashboards to support new and current users’ business requirements and KPIs. Processes improved eCommerce organization’s operational efficiencies by 60x.
• Developed training materials and programs across all workflow tools. Trained 100s of global users with regular updates to communicate tool upgrades and changes.
• Became one with the tools.

Springfield, OR

Managed team of analysts and project managers to drive operational processes for Norton eStore product launches. Project managed 12-person team to launch Norton Security Scan across 30 online stores globally.Collaborated with Online Sales, Operations and third-party vendors to design and implement operational processes for product launches of the Norton.

Aliso Viejo, CA

• Led team of Business, Application, and QA analysts chartered with delivering project management processes, documentation, and executive dashboard solutions to drive transparency and accountability to meet C-Suite.
• Program managed business operations projects related to clinical trials and pharmaceutical projects across a 40-person team from R&D and commercial organizations. Developed cross-project schedules, tracking and.
• Managed the roll out and adoption of the Electronic Document Management System (EDMS) across 20 departments. Developed procedures, workflows, and customized training, and conducted training sessions for enterprise.

Irvine, CA

• Managed the design, development, release, roll out and maintenance of mortgage payment applications. Built strong working relationships with end user management.
• Led team of business analysts, software developers and database administrators to gather business requirements, determine design requirements and schedules, and create business-focused test plans to bring the.