As a highly skilled ICT professional with extensive experience in technical support, team leadership, and infrastructure management, I bring a proven track record of delivering outstanding outcomes in dynamic and fast-paced environments.With expertise in delivering technical assistance to solve a wide range of technical issues, both remotely and in-person, I have consistently demonstrated the ability to troubleshoot effectively and deliver solutions in a timely and professional manner.As a team leader, I have provided on-site leadership and motivation to ICT team members, building a culture of excellence and ensuring that project goals align with business objectives and targets. I have also overseen the security and safety of all business devices and IT equipment, developing and implementing backup and recovery management plans for critical business data.My experience in managing technology infrastructure includes seamless migration of on-premise files, mailboxes, and identities to the MS365 cloud, as well as end-to-end management of the virtual infrastructure, from installation and configuration to administration of VM Server OS's, Application proxy server, and IPsec VPN services over WAN.I have assisted in managing the IT requirements of two business mergers, integrating LAN into the company domain, upgrading legacy software and hardware, improving internet and siteWIFI, and managing staff training. I have also provided competent financial management, including budget process and monthly reports to drive departmental transformation and ensure budgets and profit expectations are met.With communication and relationship building skills, I have maintained effective relationships with key stakeholders, including suppliers, vendors, and clients. I have also provided mentorship and training to others, both in hardware and software, and acted as a person of authority, providing professional and legislative-based information and understanding when called upon.