David Stoddard Email & Phone Number

I'm an industrious, meticulous Technical Support Manager & Trainer with 28 years of expertise providing product testing, troubleshooting, and training that ensures optimal product performance and customer productivity. I have an unmatched ability to gain an understanding of customer product training needs and explain usage in easily understood terms. Throughout my career, I have consistently been recognized for determination and innovation in tackling challenging issues, swiftly analyzing and resolving problems and minimizing the impact to customers. I significantly boosted customer satisfaction by spearheading the Secure Hard Drive Disposal Program at Ricoh Americas Corporation, meeting customers’ desire for a documented and secure method of disposing copier, MFP, and printer internal storage devices, containing confidential data, when the device reached end of life. Key expertise includes: Strategic Planning, Budget Management, Team Leadership & Training, Product Support Guide Development, Product Performance Monitoring, Product Launch Support, Repair & Upgrade Coordination, Training Needs Assessment, Training Content Design, Clear & Comprehensive Product Trainings, Relationship Management, and Customer Satisfaction.

Listed skills include Document Imaging, Document Management, Product Management, Product Launch, and 44 others.

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  Chubb Institute, Parsippany, Nj

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