Dave Voll Email & Phone Number

- Manage dotloop's support site and all of it's content and development.- Work daily with real estate professionals; ranging from tech support teams, engineering teams and other agent care consultants. Have a strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service.- Troubleshoot, report and follow up on cases that need engineering work with a sense of urgency.- Deal with issues ranging from investigating desktop bugs, technical API and SSL questions, and assist with engineering testing and recreation of issues.- Expert on all dotloop products, features, and functionality; and be able to use provided tools and creative ingenuity to solve listing, feed, and profile-related issues.- Manage customer feedback and help gather, analyze and present customer feedback to product and business teams at dotloop to improve what we do and the way we do it.- Track and follow up on issues reported to engineering.- Communicate with executives about issues that require high level visibility.

- Manage dotloop's support site and all of it's content and development.- Deliver the best customer service through fast and accurate communication.- Maintain a heavy flow of customer inquiries (via email, social media and phone) relating to site usability, information accuracy, and individual user accounts; this includes problem recognition, resolution and site improvement based on frequency of problems.- Act as an expert on dotloop to show customers features and benefits of packages.- Test new developments in our products and provide constructive feedback in a timely manner.

- Manage a team of 50 students to ensure accuracy of their performance in audio engineering education.- Attend a yearly conference, coordinating team activities.- Manage and maintain social media groups.

Interactive Media

- Interactive Media and Design - Web Design - Business Technology

Interactive Media

- Interactive Media and Design - Web Design - Business Technology