David Williams Email & Phone Number

Orion Township

Started as an exchange team car porter for Penske Vehicle Services located in Orion Township. Moved up to trainer for new porters. Joined the services team preparing new vehicles for test drive. Transferred to the test drive team as a test driver test driving the new vehicles. Returned to the exchange team as a coordinator helping the customer with their new car leases and helping coordinate the porter team efforts preparing the new vehicles for the customer.

Warren, Mi.

Led global IT project teams and clients to onboard support for their applications and sites to the GM IT Global Service Desk (GSD). Also led internal global IT projects consisting of cross functional and globally diverse teams to provide more consistent and efficient processes and services.• Managed 12 large and 100+ small application and site projects to onboard support to the Global Service Desk (GSD), exceeding the typical GSD PM load of 1 or 2 larger/complex and 10 - 15 smaller projects.-----o Larger projects included global manufacturing site support optimization of 110 sites and 500+ applications in 16 months and global rollouts of end user applications.• Led cross functional group to develop site onboard process that reduced time for site onboards from 1-2 months to 1-2 weeks.• Trained and mentored team on the site onboarding process.• Led a project team of cross functional and globally diverse members to clean up the service request catalog making it easier and more consistent for users.• Led the Customer Relationship Management (CRM) GSD projects to move North America, South America, Europe, Middle East, Mexico, Australia, India, Indonesia, Singapore and Thailand to use the Global CRM version and thus make the user support more consistent.• Led the global GSD project to integrate the GM global applications People Finder, User Profile, Org Viewer and Photo Manager into one global application called GM Search.• Led the global (Canada, Mexico, United States, Philippines) project to migrate the OnStar business users and advisors from Exchange 2010 to Exchange 2013.

Auburn Hills, Mi.

Led global IT project teams and clients to onboard support for their applications and sites to the GM IT Global Service Desk (GSD). Also led internal global IT projects consisting of cross functional and globally diverse teams to provide more consistent and efficient processes and services. Also managed dozens of client-submitted change and data storage requests per week.• Enhanced the project management processes to improve efficiencies and consistency. • Used conflict resolution skills to lead difficult cross-functional key-stakeholders to develop a data storage request process that reduced lead time for a standard storage request from two weeks or more to less than a week.-----o Designed the process to fulfill the data storage requests-----o Engaged requesting user’s management to approve the request-----o Engaged SMEs and management for the Storage, Administration, DASD and Backup &------ Restore teams to agree and sign off on the process to fulfill the data storage requests-----o Trained and mentored team on the data storage request process

Troy, Mi.

Project manager, Visual Basic and SQL designer and developer for all phases of application development projects, consisting of a 4-member team and creating centralized Windows based host systems (CASH and CPFA) to manage and store the production “soft parts” used to program vehicle electronic control modules. Utilized PM skills, technical skills and production environment knowledge to deliver solutions on time, 15% under budget without impact to production. This solution removed the costs associated with maintaining the ASH host at each plant.

Auburn Hills, Mi.

Windows Visual C++ developer and support role on the large Global Purchasing System project. Reduced the number of purchasing databases in use from 80+ to less than 30. Used relationship building, people skills and strong work ethic to create a positive relationship with challenging client.

Auburn Hills, Mi.

Provided UNIX and C developer leadership through all phases of application development for an electronic control module inspection system used to validate critical “soft parts” present during production, which consisted of a 10-member team and 15 workstations. Project was delivered on time, 10% under budget and with no production impact. Mentored and trained teams on UNIX, shell and C programming.

Auburn Hills, Mi.

Lead UNIX system and network administrator and C programmer for a 20+ member research and development team supporting 22 servers and workstations. Developed a UNIX administrator’s tool suite in Bourne shell scripts to automate common tasks and later migrated it to C. Developed and taught UNIX, shell and C programming training classes.

Bset, Electronics Engineering Technology

Bachelor Of Science (Bs), Computer Science