David Holt Email & Phone Number

Greater Detroit Area

• Leading product strategy and business development for aggressive global expansion of OnStar into 17 new markets across 3 continents with roughly 1M vehicles per year installed volume and estimated $340M average annual.
• Schemed roll-out approach combining multiple markets together regionally to share upfront development and infrastructure investment resulting in a positive business case and leadership consensus to move forward with.
• Involved in all aspects of new business development including product planning, wireless carrier strategy and selection, system development requirements, resource and organization planning, business entity strategy.

Greater Detroit Area

• Led development of requirements for new OnStar advisor and customer portal launched in Europe in late 2015 in a compressed window of time, with an offshore development team brand new to GM, and a remote business team.
• Managed to lay the foundation for a highly capable system with adequate features and flexibility to be targeted for global deployment across all OnStar markets
• Identified a departmental need to centralize requirements backlog into a common tool, took the initiative to design and develop an effective system using existing software, and migrated disparate data sets into single.
• Developed miscellaneous desktop tools to facilitate time-consuming tasks for co-workers to improve overall team efficiency and throughput

Greater Detroit Area

• GLOBAL EXPANSION – OnStar Mexico
• Integral to the selection process of OnStar’s global wireless service provider for GSM technology from request for quotation development of requirements and service level agreements through to final vendor selection
• Responsible for process design, system development, carrier integration, and launch activities for wireless service provisioning of new GSM-based embedded hardware
• Actively involved as project champion of the agile development team managing the integration of OnStar’s provisioning system with global wireless service provider’s existing M2M platform

Greater Detroit Area

• CHINA – Shanghai OnStar
• Developed process design to provision wireless services for Shanghai OnStar joint venture in China launched in December 2010 and facilitated the rapid growth of the business with a simple and trouble free approach
• Led unprecedented and extensive training of new technical Systems Operations analysts in China supporting end-to-end performance analysis for primary OnStar services such as Turn by Turn navigation and OnStar Vehicle.
• Provided pre-launch knowledge transfer regarding how OnStar leverages wireless network services (Voice, Packet, and SMS) with wireless service providers in China
• Pursued weekly Systems Operations Workgroup meetings and actively supported the China team in the review of system issues and provided guidance for analysis and troubleshooting of performance and customer service issues

Greater Detroit Area

• Widely recognized as a subject matter expert in operations and provisioning within the enterprise
• Business owner of primary OnStar software platforms below with responsibility for business integration, funding, oversight of system development including prioritization for changes and refinement: o Vehcomm - OnStar’s.
• Responsible for day to day operation and performance of multiple automated systems designed to engage dealers, enhance customer experience, and reduce operational expenses
• Engaged in multiple enterprise development projects and considered a subject matter expert on certain teams including new business development opportunities in China and globally
• Performed comprehensive system analysis to identify and illustrate potential system issues and problem areas that need to be improved through process or software refinement
• Orchestrated short term containment and corrective action processes including technical and manual solutions to maintain performance and improve overall customer experience

Masters Of Science, Information Technology Management

Graduated with Distinction

Bs, Management