As a Business Analyst II, I am a key player in developing SaaS applications for Pharmaceutical Publication (Pubs) Project Management. I capture user feedback through demos, training sessions and direct client interaction, and use it to design and build new features and enhance existing ones. I translate clients’ wants and needs into technical specs for the development team using visual mock up tools.SaaS Application Developer - Work with internal team members and clients to design, build, implement and deploy .NET based SaaS applications used by major pharmaceutical companies. Highly proficient in MS SQL, JavaScript, jQuery, Bootstrap and CSS. Contract logo and Graphic Designer for major pharmaceutical company. Created and designed logos and graphics for various internal and customer facing company websites. Skilled Writer/Developer/Trainer - I have written tutorials, user manuals, help files and how-to documents. I have provided on-site and remote training sessions covering a variety of topics from hardware to software to operations. I have built two web-based call tracking tools (one for Computer/Operations Support and one for Camera Equipment) for remote Tech Support Analysts. I have created web-based forms for internal user to request new online accounts, order new hardware/software, grant access to download internal software and request new customer account data. Forms validate entered data, send data to appropriate department and receipts to the users. I have over 7 years of experience providing on-site and remote hardware and software technical and operational software support. Manager - Experienced Operations Manager providing leadership to multiple departments in offices with over 50 employees.