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David Serafin Email & Phone Number

Corporate Trainer

Location: Cleveland, Ohio, United States 6 work roles

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✓ Verified Jun 2026 2 data sources Profile completeness 57%

Role

Corporate Trainer

Location

Cleveland, Ohio, United States

Who is David Serafin? Overview

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Quick answer

David Serafin is listed as Corporate Trainer based in Cleveland, Ohio, United States. AeroLeads shows a matched LinkedIn profile for David Serafin.

David Serafin previously worked as Trainer at Crosscountry Mortgage, Llc and Sales Manager at Forest City Consulting.

Profile bio

About David Serafin

I am looking for a position with a growing company where I can apply my 16 years of sales and 8 years of call center management experience to increase the company’s reputation and profitability

6 roles

David Serafin work experience

A career timeline built from the work history available for this profile.

Trainer

Crosscountry Mortgage, Llc

Analyzed current mortgage rates and programs to provide accurate and timely information
Planned and implemented an effective training curriculum for all new hires
Developed and maintained weekly, monthly, and quarterly KPI metric tracker for entire branch torecognize opportunities for coaching to senior management
Managed training classes of 25-40 Loan Officers in Ohio and Arizona branches
Maintained 70% pass rate for first time SAFE exam test takers in training… Show more
Maintained 70% pass rate for first time SAFE exam test takers in training classes (national average:54%) Show less

Jan 2018 - Jun 2022

Sales Manager

Forest City Consulting

Interviewed and trained entry level representatives
Led sales trips with top 3 sales representatives to other regional offices to increase production
Trained multiple regional offices on effective sales tactics in retail field
Managed performance of office by running sales workshops, one-on-one coachings, campaign salemetrics, goal setting, and daily huddles
Consistently performed at a level that would rank me as top 20 agent in the country

Mar 2017 - Nov 2017

Call Center Manager

Sp Data Digital

Provided supervision of sales floor, coached, trained, coordinated schedules, monitored activities, and participated in performance assessment of sales staff of 45 agents with 15 direct reports
Coordinated sales campaigns and incentive programs to increase sales performance
Analyzed sales results to detect trends and recommend solutions to make sure staffing levels are appropriate
Appropriately addressed human resource issues, such as attendance, interpersonal conflicts in the… Show more
Appropriately addressed human resource issues, such as attendance, interpersonal conflicts in the workplace and consulted with Operations Manager and HR Manager for guidance
Responsible for managing and producing daily, weekly, monthly and yearly KPI reports

Jun 2013 - Sep 2016

Account Executive

Newark Element14

Managed requests for purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors effectively
Developed relationships with account base to retain current business
Increased sales on all assigned accounts year-over-year

May 2009 - Jun 2013

Call Center Supervisor

Bdc Management Group

Directed the work of 2 Team Leaders, 13 Phone Specialists, and 2 Administrators.
Prepared daily, weekly, and monthly KPI reports.
Actively monitored productivity and service levels

Jun 2006 - Mar 2009

Assistant Manager

Wholesale Mortgage

Monitored productivity and service levels for all current telemarketers and responsible for training of all new employees.
Submitted productivity statistics to management.
Completed all automated dialer shutdown procedure at the end of the shift.

Apr 2005 - Jun 2006

FAQ

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What is David Serafin's role at their current company?

David Serafin is listed as Corporate Trainer.

Where is David Serafin based?

David Serafin is based in Cleveland, Ohio, United States.

What companies has David Serafin worked for?

David Serafin has worked for Crosscountry Mortgage, Llc, Forest City Consulting, Sp Data Digital, Newark Element14, and Bdc Management Group.

How can I contact David Serafin?

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