• Analyzed current mortgage rates and programs to provide accurate and timely information• Planned and implemented an effective training curriculum for all new hires• Developed and maintained weekly, monthly, and quarterly KPI metric tracker for entire branch torecognize opportunities for coaching to senior management• Managed training classes of 25-40 Loan Officers in Ohio and Arizona branches• Maintained 70% pass rate for first time SAFE exam test takers in training… Show more • Analyzed current mortgage rates and programs to provide accurate and timely information• Planned and implemented an effective training curriculum for all new hires• Developed and maintained weekly, monthly, and quarterly KPI metric tracker for entire branch torecognize opportunities for coaching to senior management• Managed training classes of 25-40 Loan Officers in Ohio and Arizona branches• Maintained 70% pass rate for first time SAFE exam test takers in training classes (national average:54%) Show less

• Interviewed and trained entry level representatives• Led sales trips with top 3 sales representatives to other regional offices to increase production• Trained multiple regional offices on effective sales tactics in retail field• Managed performance of office by running sales workshops, one-on-one coachings, campaign salemetrics, goal setting, and daily huddles• Consistently performed at a level that would rank me as top 20 agent in the country

• Provided supervision of sales floor, coached, trained, coordinated schedules, monitored activities, and participated in performance assessment of sales staff of 45 agents with 15 direct reports• Coordinated sales campaigns and incentive programs to increase sales performance • Analyzed sales results to detect trends and recommend solutions to make sure staffing levels are appropriate• Appropriately addressed human resource issues, such as attendance, interpersonal conflicts in the… Show more • Provided supervision of sales floor, coached, trained, coordinated schedules, monitored activities, and participated in performance assessment of sales staff of 45 agents with 15 direct reports• Coordinated sales campaigns and incentive programs to increase sales performance • Analyzed sales results to detect trends and recommend solutions to make sure staffing levels are appropriate• Appropriately addressed human resource issues, such as attendance, interpersonal conflicts in the workplace and consulted with Operations Manager and HR Manager for guidance• Responsible for managing and producing daily, weekly, monthly and yearly KPI reports• Calculated bonus and payroll information for 45 agents to be submitted biweekly to the finance department Show less

• Managed requests for purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors effectively• Developed relationships with account base to retain current business • Increased sales on all assigned accounts year-over-year

• Directed the work of 2 Team Leaders, 13 Phone Specialists, and 2 Administrators.• Prepared daily, weekly, and monthly KPI reports.• Actively monitored productivity and service levels

• Monitored productivity and service levels for all current telemarketers and responsible for training of all new employees. • Submitted productivity statistics to management. • Completed all automated dialer shutdown procedure at the end of the shift.• Completed all automated dialer shutdown procedure at the end of the shift.