Associate Director Of Customer Experience
Current* Manage direct reports and assist with the growth and development of junior team members across the East Coast by contributing to internal resources and ad hoc knowledge sharing when opportunities arose. * Assist with product development and internal process rollouts by participating in Alpha/Beta tests and providing recommendations and feedback throughout the year.* Help grow strategic accounts by leading the RFP process, campaign creation and client communication as well as performance optimization implementations and incremental revenue outreach.* Recognized internally for leading the East Coast team in terms of incremental revenue added to campaigns during key months in both Q3 2023 and Q3 2024.