David A Hocevar Email & Phone Number

Brook Park, Oh, Us

United States

Lottery operations and database updates

Do PC / Laptop support for family and friends when asked. I charge by the job, regardless of the scope of the job.

Cleveland, Ohio, United States

Contract Service Desk Technicain 1 at JoAnn Stores Incorporated5555 Darrow Road, Hudson, OhioLevel 1 Triage of retail store (NCR) National Cash Register 7606/7459 cash register hardware and POS software issues using Joann software tools to fix register hardware/POS softwareHP Laptop and Desktop Hardware/Software Troubleshooting and RMA processMotorola/Zebra MC40/TC52 handheld Android scanner troubleshooting and RMA processStore WIFI and hard wired network troubleshooting and escalation

Fairlawn, Ohio, United States

Email/Phone support for Piercing Pagoda / Zales Jewelry Stores for Signet JewelersAlso performing Day After support for POS/Register, printer, Ipad network issues, escalting to Level 3 support teams

Rebuilt personal home desktops and laptops to Windows 10 version2004Also rebuilt home wired and wireless network for better security and complete coverage throughout the houseAlso rebuilt family and friends laptops, upgrade memory and installed SSD drivesAlso working on home plumbing, electrical and carpentry projects while searching for new IT desktop positionSteering through COVID-19 and other health items

Cleveland, Ohio

Desktop / laptop hardware / software support and break fixAD and specialty web portal account password resetsMicrosoft Office 2016 to Office 365 upgrade project with Desktop support team

Windstream Comminucations, Llc

Data, Voice, Internet and Cloud Services company in Twinsburg, Ohio providing Tier II Help Desk support to 5000+ employees in 48 states and Offshore operations as well, Microsoft Windows 7 Enterprise / 10 Enterprise, Microsoft Office 2016/365 and over 200 applications spanning mainframe, AS/400 and Windows 2008/2012 and Linux/Unix Servers across 4 data centers

101 West Prospect Avenue, Cleveland Ohio 44115

Sherlink Custmer Relationship Management (CRM support for 4600 sales rep and 46,000 employees

The Sherwin-Williams Company, 101 West Prospect Avenue, Cleveland Ohio 44115

Sherlink CRM support for external customer and internal users for 48,000 employees\PC desktop / Laptop hardware and software supportLandesk management remote PC software for troubleshootingApple Iphone / Ipad level 1 support

Kent State University, Kent Ohio And All Sattelitte Campuses

NEC PBX phone system support using Clarify MAC ticketing systemLearned Call center express abd Cisco Unified Communications Center simple command to move NEC phone system to Cisco IP phone system across main campus and 7 regional campuses

Sherwin-Williams Company, Cleveland Ohio

RIM/Blackberry Bold 9930 rollout to replace Bold 9650 blackberry's. Completed 900 rollouts. Also provided help desk ticket resolution using Clarify ticketing system for Blackberry 9930 day-after followup on issues.Completed Xerox Mobile Print project on Xerox 7545 and 5745 MFP printing units for adding Blackberry printing capability for Corporate and Stores printing.

Cleveland, Ohio

Provided PC Refresh support for all Medical and NonMedical staff at Kaiser - Ohio facilities. Replaced old HP/Dell desktops and laptops with new HP6930/8440/8460 laptops and 8000/8200 desktops. Provided inventory control and warehousing duties for both legacy and new hardware.

Cleveland, Ohio

Provided PC Refresh and day after support to Kaiser Permanente Foundation of Ohio - Ohio Region and all medical facilities in the Ohio region. Replaced old HP/Dell laptops and desktops with new HP 6930/8440/8460 laptops and 8000/8200 desktops. I used the KP approved XP/Windows 7 images and approved application programs.

Cleveland, Ohio

Provided medical device support to Cardinal Health for 2 contracts, University Hospitals of Cleveland and Massilion Hospital. Flased cardinal health infusion pumps models 8000/8015 to latest firmware and BIOS. Completed QA testing and Final testing with 100% accuracy.

Brook Park, Ohio

Provided desktop refresh support and day after support for all software issues replacing old Dell desktops with Dell GX270/GX280 desktops with approved Ford XP image and application software. Work performed at the Cleveland Engine Plant in Brook Park, Ohio

Cleveland, Ohio

HP PC Refresh Project support for all medical/nonmedical staff. Provided inventory control and warehousing activities for both legacy and new HP hardware. work was performed at The Cleveland Clinic Foundation.

Brecksville, Ohio

Provided PC desktop/deskside support for AT&T Ohio region that encompassed the northern 27 counties of Ohio minus Cuyahoga county. Provided laptop/desktop hardware and software support via remote connection as well as face-to-face support.

Cleveland, Ohio

Provided PC desktop refresh duites to Kaiser Permanente Ohio Parma facility for exam room desktop refresh.Provided help desk support for field technicians for OfficeMax kiosk PC rollout.Provided Cisco router/switch programming support to Telesource to reprogramming routers/switches for the Cleveland Municipal School District.

Cleveland, Ohio

Provided PC desktop support and IT asset support to Ohio Savings Bank in downtown Cleveland, Ohio supporting over 1000 users downtown and at all bank branch operations.

North Olmsted, Ohio

Provided technical services support to COMPUSA North Olmsted store customers for laptop and desktop hardware and software issues. Sold services that customer neded to have performed. Performed inside sales of complete custom built PC systems.

Twinsburg, Ohio

Provided HP 3000 operations support for Emdeon/WEBMD in Twinsburg Ohio on 3rd shift.Provided Windows 2000/2003 server monitoring support for DOD pharmacy prescription service system running specialized scripts for reporting purposes. ran batch eligibility reports on Windows 2000 Professional/XP Professional high-end workstations nightly.

Cleveland, Ohio

Provided IBM VSE mainframe operations support to Ferro Corporation on 3rd shift. Provided help desk support on 3rd shift for end-user community for report distribution and reprints of reports all over the globe. Provided Windows 2000 server monitoring support for specialized SAP application interface support.

Strongsville, Ohio

Provided day shift IBM VSE mainframe operations support for specialized direct-mail software that ran in batch on the mainframe. Printed specialized reports and labels for output to client base on high speed laser and impact printers attached to the mainframe. Converted to Windows 2000 advanced server environment, converting 25 mainfarem batch COBOL programs for payroll, finance systems using MERANT COBOL IDE system. Learned new direct-mail software for cut conversions called First mail

Microsoft Access 2010 Db Design And Build For Home Db Conversion From Cobol Vsam Files

Microsoft Access 2010 DB design and build for home DB conversion from COBOL VSAM Files

Certificate Of Completion - Comptia Network+, It

COMPTIA NETWORK+ coursework for 2005 test objectives

2 Certificates - Cobol And Pc Hardware/Software, It/Is/Business

IT/Business coursework, holding down ful-time jobs and supporting my family

2 Certificates-Pc And Cobol, It/Is/Business

Activities and Societies: Computer Programming and Desktop computing CommunityIT / Business coursework as well as working full-time job.

Certificate Programs Cobol And Laptop/Desktop Applications/Operating Systems, Information Technology, 3.25