In my recent most role of General Manager I:I was responsible for developing and directing execution of day-to-day operational processes aimed at improving efficiency, as well as managed various contractual models, including cost plus, wholly/fixed variable, and management fee structures. I collaborated with design team to develop Omni channel distribution center for Ohio market, while leading, training, and mentoring team of 12 managers and 200 associates for handling kitting and small parcel deliverables for international renown optics manufacturer. I standardized production of kitting process and small parcel lines thru visual queue stations and introduced hi-speed induction point in pick pack line for bulk volume orders. I identified and resolved discrepancies in processes to elevate customer experience and secure repeat/additional business. I conducted training programs for staff members to communicate organizational standards and improve performance. I also defined transportation and pricing strategies and negotiated supply chain contracts to secure cost-effective terms.Below are some of my Key Achievements in this role: Augmented engineered standards (LMS) by 3% per annum and performance from -8 to +4. Reduced damages from 0.6% to 0.22% and dwell time for carriers from 2.3 hours to 1.15 hours, as well as improved On-Time in Full (OTIF) from 73% to 91% and employee satisfaction rate from 56% to 78%. Slashed customer annual spend from $2.4M to $2.1M, while acquiring additional business within manufacturer footprints and instigating winning culture among team members. Elevated customer satisfaction from 88% to 94% by increasing pick to zero fresh delivery business store level accuracy and enhancing auditing processes.

In my previous role of Operations Manager:I determined and steered execution of SOPs and allocated/administered operational budgets to ensure smooth running of business operations, as well as implemented GPS tracking and customer interface for real time delivery information. I negotiated labor contracts in collaboration with local team members for acquiring services of drivers and warehouseman, while managing multiple sites in Seattle, Portland, and Spokane. I facilitated business growth by conducting specially designed training programs for team/staff members, while organizing and leading consistency meetings to communicate best practices.Below were some of my Key Achievements in this role: Enhanced OTIF from 73% to 93% through execution of strategic fleet management protocols, as well as accomplished savings of $7M for organization within first year by deploying new TMS. Reduced inventory shrink from 0.73% to 0.16% by analyzing existing processes and integrating continuous improvement initiatives.  Slashed costs by 20% and improved revenue margins within facility by negotiating contracts and sourcing local blending facility for key mix shipments.