David Adams Email & Phone Number

United States

Tampa, Florida, United States

Facilitate training for new hire on-boarding and recursive training.Evaluate and design additional training based on new processes, information and policy changesHold Be-weekly Training meetings with clients to advise on progress and future training initiativesFacilitate train the trainer sessions both in person and virtually.Schedule training sessions with work force management and follow up once completed in an LMS Moodle.Work with the client to design and publish KMS articles on their personal KMS and LMS tools.Schedule training coverage for initiatives.Create and maintain reports from training initiatives.Maintain class tools (passwords, computers, visual aids).Onboard “bench trainers” and co-facilitator to administrative tools and processes.QA call center agents and provide feedback on their progress.Provide feedback to employees

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Designed, developed, implemented and facilitated both Instructor Lead Training and Virtual Training including, but not limited to, new-hire orientation, new process & product training, train-the-trainer, soft skill sessions, and continuing education for existing personnel tailored to specific job functions.Designed and manage training schedules with Workforce Management to maintain appropriate manpower throughout the day.Utilization of an LMS system (i.e. Cornerstone) to create lessons, sessions, objectives and descriptions for learning initiatives. Also, maintain records using the LMS system and pull reports regularly.Coached and mentored trainers and agents

Tampa/St. Petersburg, Florida Area

Bright House Networks was purchased in 2015 by Charter Communications. In total, I have been employed more than 11 years.

Tampa/St. Petersburg, Florida Area

Lead Trainer for the launch of CompuServe’s first Indian call centerManaged Training and QA Departments during a six-month leadership and trust vacuum. The department churned through four managers in a month, one lasting only through their introduction and vision meeting with the team.Worked with AOL to design, develop, launch AOL VoIP.Designed, developed, implemented and facilitated both Instructor Lead Training and including, but not limited to, new-hire orientation, new process & product training, train-the-trainer, soft skill sessions, and continuing education for existing personnel tailored to specific job functions.Designed and manage training schedules with Workforce Management to maintain appropriate manpower throughout the day.Utilization of an LMS system (i.e. Cornerstone) to create lessons, sessions, objectives and descriptions for learning initiatives. Also, maintain records using the LMS system and pull reports regularly.Coached and mentored trainers, QA Staff and agents

Tampa/St. Petersburg, Florida Area

I started answering calls for the USPS. I then supported their escalation department. Ultimately I became a trainer, where I trained multiple new hire classes and refresher training initiatives. I also traveled to Kansas City, KS and Denver, CO to help train and open their new call centers.