David Adams Email & Phone Number

United States

Tampa, Florida, United States

Facilitate training for new hire on-boarding and recursive training.Evaluate and design additional training based on new processes, information and policy changesHold Be-weekly Training meetings with clients to advise on progress and future training initiativesFacilitate train the trainer sessions both in person and virtually.Schedule training sessions.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Designed, developed, implemented and facilitated both Instructor Lead Training and Virtual Training including, but not limited to, new-hire orientation, new process & product training, train-the-trainer, soft skill sessions, and continuing education for existing personnel tailored to specific job functions.Designed and manage training schedules with.

Tampa/St. Petersburg, Florida Area

Bright House Networks was purchased in 2015 by Charter Communications. In total, I have been employed more than 11 years.

Tampa/St. Petersburg, Florida Area

Lead Trainer for the launch of CompuServe’s first Indian call centerManaged Training and QA Departments during a six-month leadership and trust vacuum. The department churned through four managers in a month, one lasting only through their introduction and vision meeting with the team.Worked with AOL to design, develop, launch AOL VoIP.Designed, developed.

Tampa/St. Petersburg, Florida Area

I started answering calls for the USPS. I then supported their escalation department. Ultimately I became a trainer, where I trained multiple new hire classes and refresher training initiatives. I also traveled to Kansas City, KS and Denver, CO to help train and open their new call centers.