Tier Ii Technical Support Engineer
Adelphia Communications, Inc.
Tier II Technical Support EngineerAdvanced to Tier II due to exceeding goals of Tier I, and having proficient technical aptitude after only 3 months of service.Answered inbound connectivity, Internet speed, email setup, and domain setup related issues.Walked through setup of Freedom Anti-Virus, and Internet Security, including reinstallation.Walked users through troubleshooting steps to resolve issues.Identified issues with system setup, versus Small Office/Home Office network setup.Tools used; DNSStuff.com, WhoIs.com, PCPitStop.com, hijackthis.com, tracert, ping, ipconfigTier I Technical Support RepresentativeVerified network outages, and users system is connected properly.