Client: Microsoft (Worldwide Incentive Compensation - WWIC; Quota Delivery Team)• Managed lifecycle activities for projects including planning, requirements, engineering partnerships, feature testing, and stakeholder engagement.• Led the design and implementation of a sales adjustment tool, reducing effort hours by over 1000 hours monthly worldwide.• Developed self-serve instructional resources for a worldwide community of over 500 stakeholders, enhancing process clarity.•… Show more Client: Microsoft (Worldwide Incentive Compensation - WWIC; Quota Delivery Team)• Managed lifecycle activities for projects including planning, requirements, engineering partnerships, feature testing, and stakeholder engagement.• Led the design and implementation of a sales adjustment tool, reducing effort hours by over 1000 hours monthly worldwide.• Developed self-serve instructional resources for a worldwide community of over 500 stakeholders, enhancing process clarity.• Documented and performed root cause analysis on over 3000 support requests to creature structured guidance to common issues.• Conducted audits of large worldwide sales datasets to ensure compliance with business principles.• Improved internal support process, improving response times by 80%. • Mentored junior consultants, providing guidance on project execution, data analysis, and stakeholder management, resulting in increased positive feedback from clients. Show less

Collaborated with a team of roughly 20 English language instructors to design and edit questions to be used for nationally-distributed standardized testing in Korea.- Created a challenging 50-question English exam by working in close collaboration with a team of roughly 20 English language instructors in a closed environment for a week at a time.- Responsible for ensuring the accuracy of the test and the viability of all answers across every edition of the exam.- Engaged with a… Show more Collaborated with a team of roughly 20 English language instructors to design and edit questions to be used for nationally-distributed standardized testing in Korea.- Created a challenging 50-question English exam by working in close collaboration with a team of roughly 20 English language instructors in a closed environment for a week at a time.- Responsible for ensuring the accuracy of the test and the viability of all answers across every edition of the exam.- Engaged with a specialized small team of 5 people to oversee the production and recording of auxiliary test materials, and to ensure their accuracy.- Provided guidance to creating official explanations in defense of correct answers, if challenges arose. Show less

Provided English instruction to both underclassmen and seniors. Primarily focused on English instruction for seniors, specializing in formal essay writing and university admissions preparation.- Facilitated the acceptance of an average of 25% of the graduating class each year into top domestic universities by providing personalized, one-on-one interview coaching and application material reviews.- Faculty advisor to the school's Model United Nations (MUN) club. Co-developed a… Show more Provided English instruction to both underclassmen and seniors. Primarily focused on English instruction for seniors, specializing in formal essay writing and university admissions preparation.- Facilitated the acceptance of an average of 25% of the graduating class each year into top domestic universities by providing personalized, one-on-one interview coaching and application material reviews.- Faculty advisor to the school's Model United Nations (MUN) club. Co-developed a comprehensive scoring rubric for the school-wide MUN competition each year, involving 150 students.- Responsible for the accuracy of English-language materials produced by the school, including over 30 midterm and final exams per year, all official bulletins, all official correspondences, etc.- Developed and carried out level-appropriate lessons for students in classes of about 30 students by collaborating with fellow teachers.- Prepared students for competitively high scores on specialized English-based exams including TOEFL, IELTS, TEPS, and the SAT.- Instructed English to classes that averaged a size of 30 students.- Incredibly proud of the amazing people my students have become after graduation. Show less

Provided full review, editing assistance, and other support for the full offering of English exams offered by the school.- Contracted four times a year to review a total of 20 exams each comprised of roughly 30 questions.- Provided continued remote support for any questions that were raised regarding the scoring of open-ended questions, until all requests were satisfied.

Provided two-week intensive immersion courses focusing on English speaking and reading during school winter and summer breaks.- Improved the speaking and reading comprehension ability of the class of roughly 20 students through tailored lessons focused on discussion of a young-adult novel.- Provided reading assistance and handouts to successfully engage students of varying levels.

Provided rigorous and challenging coursework to first and second-year high school students with a high aptitude for learning English as a second, or third, language.- Developed courses that would engage and challenge students of varied skill levels by collaborating closely with coworkers.- Responsible for the accuracy of English-language materials produced by the school, including over 30 midterm and final exams per year, all official bulletins, all official correspondences… Show more Provided rigorous and challenging coursework to first and second-year high school students with a high aptitude for learning English as a second, or third, language.- Developed courses that would engage and challenge students of varied skill levels by collaborating closely with coworkers.- Responsible for the accuracy of English-language materials produced by the school, including over 30 midterm and final exams per year, all official bulletins, all official correspondences, etc.- Provided personalized assistance to prepare 20% of seniors each year for the rigorous, all-English admissions process of some of the top universities in Korea.- Helped students gain admission to English-speaking universities abroad.- Prepared students for competitive scores on specialized English-based exams including TOEFL, IELTS, TEPS, and the SAT.- Faculty advisor to the school's radio broadcast club.- Spoke at official functions in the city of Dongducheon on the school's behalf, when needed.- Taught basic English speaking to rural middle school and elementary school students on weekends as a special community outreach offering from the school.- Taught after-hours specialized classes in reading comprehension, creative writing, microeconomics, and macroeconomics.- Incredibly proud of the amazing people my students have become after graduation. Show less