David Altena Email & Phone Number

Kirkland, WA, US

Redmond, Washington, United States

• Client: Microsoft (Worldwide Incentive Compensation - WWIC; Quota Delivery Team)
• Managed lifecycle activities for projects including planning, requirements, engineering partnerships, feature testing, and stakeholder engagement.
• Led the design and implementation of a sales adjustment tool, reducing effort hours by over 1000 hours monthly worldwide.
• Developed self-serve instructional resources for a worldwide community of over 500 stakeholders, enhancing process clarity.
• … Show more Client: Microsoft (Worldwide Incentive Compensation - WWIC; Quota Delivery Team)
• Documented and performed root cause analysis on over 3000 support requests to creature structured guidance to common issues.

Suwon, Gyeonggi, South Korea

Collaborated with a team of roughly 20 English language instructors to design and edit questions to be used for nationally-distributed standardized testing in Korea.- Created a challenging 50-question English exam by working in close collaboration with a team of roughly 20 English language instructors in a closed environment for a week at a time..

Suwon, Gyeonggi-do, Korea

Provided English instruction to both underclassmen and seniors. Primarily focused on English instruction for seniors, specializing in formal essay writing and university admissions preparation.- Facilitated the acceptance of an average of 25% of the graduating class each year into top domestic universities by providing personalized, one-on-one interview.

Seongnam, Gyeonggi, South Korea

Provided full review, editing assistance, and other support for the full offering of English exams offered by the school.- Contracted four times a year to review a total of 20 exams each comprised of roughly 30 questions.- Provided continued remote support for any questions that were raised regarding the scoring of open-ended questions, until all requests.

Yangju, Gyeonggi, South Korea

Provided two-week intensive immersion courses focusing on English speaking and reading during school winter and summer breaks.- Improved the speaking and reading comprehension ability of the class of roughly 20 students through tailored lessons focused on discussion of a young-adult novel.- Provided reading assistance and handouts to successfully engage.

Dongducheon, Gyeonggi-do, Korea

Provided rigorous and challenging coursework to first and second-year high school students with a high aptitude for learning English as a second, or third, language.- Developed courses that would engage and challenge students of varied skill levels by collaborating closely with coworkers.- Responsible for the accuracy of English-language materials produced.

Master Of Science - Ms, Information Systems

Bachelor'S Degree, Economics

Economics

Activities and Societies: Foreign Exchange Program