David Tran Email & Phone Number

United States

Greater Seattle Area

• Assisted the Group 14 IT Team with the mobile phone rollout project by updating the team with shipments coming in from Verizon and testing devices for the first week of the rollout.
• Assisted users with setting up Corporate Owned Devices and BYOD.
• Trained an intern on Asset Management.
• Assisted C-Level with setting up their hostile nation travel devices.
• Assisted users with the computer fresh and data migration.
• Provisioned Levono Chromebooks using Google Admin Center for factory workers in Moses Lake.

Seattle, Washington, United States

• Proven ability to learn new technology quickly.
• Worked as the only IT person on site with little to no supervision for three months
• Trained the other IT Support L1 person on troubleshooting hardware, software, Group 14 ticketing systems, and remote support software.
• Performed inventory control.
• Contributed to resolving 328 tickets in a month.
• Successfully troubleshooting software applications and hardware on Macbooks 90% of the time through research and collaboration.

Seattle, Washington, United State

• Imaging/re-imaging 50 Computers for Boeing employees and conducting quality checks before deployment.
• Increasing the imaging efficiency to 90% by creating scripts on thumb drives for installing some Boeing default applications and fixing imaging errors.
• Helping teammates with data destruction.
• Occasionally helping with staging for the next-day delivery.
• Installing Rams and SSD cards on desktops.

Bellevue, Washington, United States

• Performed high-volume data entry of invoices.
• Helped some teammates with 3-way matching and resolving discrepancies.
• Contributing to the reduction of finalizing 2000 invoices at the month's end.
• Assisted with the reconciliation of Vendor accounts.

United States

• Maintain high-security standards by vigilantly monitoring operations, reporting irregularities, and detaining unauthorized personnel while proactively intervening and mitigating escalations for maximum safety.
• Report potential security threats and propose solutions to eliminate risks and deter suspicious activities, improving security level by 80%
• Minimize the negative impact of surrounding area threats by 80% through the implementation of safety and security protocols, contributing to vulnerability reduction and loophole elimination.

Renton, Washington, United States

• Coordinated accounting activities to facilitate processing 50+ invoices daily, ensuring efficient payment distributions and issuing month-end statements to customers.
• Collected, compiled, and analyzed financial records for facilitating full cycle accounts payable process to support the accounting department, preventing errors in records for 100% accuracy.
• Corrected discrepancies by isolating and pinpointing concerns for reconciling statements and issuing checks, preparing and submitting invoices to managers for approval and coding.

Greater Seattle Area

• Received 70 calls a day assisting customers with checking in on the status of the trading transaction, Transfer of assets, and change of accounts.
• Authenticate callers by asking questions and sending pin codes to the user’s registered devices.
• Performed password reset for users after a successful authentication process.
• Helped clients select appropriate investment products that match their risk tolerance through a web remote.
• Increased customer satisfaction to 90 percent, which resulted in returning customers.
• Performed account maintenance.