David-Andrei A. Email & Phone Number

Iaşi, Romania

• Providing chat & mail support for a worldwide email sending application• Managing tickets• Searching, monitoring, and analysing logs with Splunk and Snowflake (basic SQL use)• Basic API troubleshooting• Handling basic billing issues• Conducting training sessions for the new joiners and guiding them in their daily activities

Iasi County, Romania

• Managing & creating groups and accounts in Active Directory;• Managing computers in Active Directory; • Identifying and analyzing discrepancies and errors; making corrections, processes adjustments, and follow-ups on problems;• Creating and managing accounts in Lync console;• Offering advanced IT support (Windows, Office, Exchange & AD, editing registry, administrating File Share Servers, SharePoint and various Web-based applications);• Conducting training sessions for the 1st line support team and guiding them in their daily activities; • Level 2 escalation point for technical support; • Managing & creating Mailboxes and Distribution lists in Exchange Management Console;• Using PowerShell basic commands for automation;• Project Work dedicated resource;• Updating the work instructions;• Conducting Knowledge Transfer sessions.

Iasi County, Romania

• Providing 1st level of support• Quickly identifying client's needs, issues and/or requests• Managing tickets• Providing support for Windows XP/7/10• Troubleshooting issues with MS Office• Gathering information to determine the cause of the issue in a timely manner