David Applegate Email & Phone Number

Cumbernauld, GB

Glasgow City, Scotland, United Kingdom

Reigate And Glasgow

Set up Resource Planning department for a new start company.Interview and recruit 5 Resource Planning staff over three sites.Direct the Resource Planning department in implementing, managing and forecasting staff levels in accordance with business requirements.Review work patterns, make recommendations and where necessary justify those recommendations.

Norwich, United Kingdom

Rota Creation using TCS masterfiles and workfiles.Maintaining and updating exception accounting and historical data. Forecasting and scheduling using TCS Scenarios.Meridian (Auto-Call Distribution system) Report maintenance customised and schedule reporting. List and report creation, printing reports. Analysis of ACD statistics and workforce management.

Norwich, United Kingdom

Maintain the efficient operation of the Telephone Sales Department. Train, motivate, direct and coach all staffing in implementing marketing objectives to ensure achievement of the company revenue targets.Responsible for 70 call agents handling 1 million calls per annum. Development of “Buzz Sessions” improving ranking in monthly mystery shopper national.

Norwich, United Kingdom

Supervise check-in and ticket desk staff, ensuring customers handled efficiently and professionally.Rota creation and maintenance, ensuring staff levels correct. Recording sickness and Absenteeism. Authorising and recording holiday requests and shift swaps. Authorise taxi, hotel accommodation and ticket changes. Control flight closure, on load standby.

Norwich, United Kingdom

Quote fares and issue tickets for domestic and international airline journeys.Make computerised reservations and handle general enquiries. Computerised and manual passenger check-in.Board, meet & greet passengers, handle first contact lost luggage reporting. Complete load sheets’, ensuring that the aircraft weight and balance is safe for departure and.

Norwich, United Kingdom

Computerised airline seat control and allocation ensuring each flight is as profitable as possible on departure.Log daily sales figures and calculate monthly percentage sales figures. Responsible for inbound/outbound flights, liaise with aircraft engineers, crew, caterers, check-in and baggage handlers to ensure aircraft turnaround targets met.Advise.

Norwich, United Kingdom

Licence bus routes. Cost drivers hours. Calculate point-to-point fares. Proof reading. Prepare and design artwork for printing Letraseting and stencilling promotional material. Micro computing (WordStar).Control timetable mailing list. Handle complaints and enquiries.Place adverts in the media.