Provided high level technical support to Hospitals in California and Florida via phone and email for Opus Clinical Application. Answered questions for clients regarding the application including patient registration process and transmitting Lab test results. Provided maintenance updates/changes to user/provider access in UNIX database Windows Server 2008 RDP, recycle client interfaces. I reviewed the HL7 Lab interface audit provided implementation/support for lab test results. Work with clients by phone and email resolve application issues. Also use WebEx when necessary. Used UNIX database to code and create new Lab test for the hospital by using a test and live region, receive approval from clients and local manager to make necessary changes to database. Help clients with VPN. Worked on creating knowledge base for better training session for new employees.

Inbound and outbound call center for Medicaid Single pregnant mothers and children under 21yrs. Make outreach calls for Texas Health Step medical compliance wellness checkups yearly physical, vision, 6mth dental exams 70 to 80 outreach per day.Outreach for high risk pregnant women and newborns. Verify Primary Care Doctor is selected help in making doctor assignment and if client agrees assign client to health care coordinator according to medical need and Texas region. Receive calls for Personal Care Service request and fax form to Depart of State Health Service according to client’s county. Receive calls for delivery of Durable Medical Equipment and log serial numbers in record management software. Maintain 95% call quality score on each call. May 2010 – Compass Learning thru Volt Inc. to Aug. 2010Provide Tier 1 help desk customer support for Compass Odyssey users thru email, phone and chat.Created case number for every customer contact in Salesforce CRM sent email follow up insure customer resolution for case closureUse Sales Force on a daily basis to look up client information, send email communications and log case notes. Use demo Odyssey account to run simulations and test program functionality. Perform remote MS SQL server03/05 backup of customer’s database, VMware, Help with MAC Iphone Ipad compatibility and usage.

ATM Dispatcher to Feb 2010ATM dispatcher. Assigned ATM repair tickets for Well Fargo and Chase ATM machines send tickets to field engineers for 2hr response time. Work with area manager's to complete ATM ticket assignment to appropriate field engineers. Take calls from field engineers in regards to ticket reassignment or to close completed tickets and report ATM back online operational complete forms and report vandalism to ATM as needed request pictures from field engineers and inform appropriate departments. May 2009 – The Home Depot POS Support to Sep. 2009 Call center for The Home Depot stores assist with Point of Sale systems, barcode printers, laser printers, hand held scanners, registers, diagnose issue and replace parts need. Dispatch on site tech for local installs assist local tech with setup if needed. August 2004 - Dell Crop. to April 2009 Gold-Pro Technical Support SpecialistDell Certified Technical. Support five years of inbound\outbound consumer call center setting up and supporting hardware: desktop, laptop, mobile devices, Dell printers, through phone email, chat and remote. Also sold spare computer parts/accessories to clients. Troubleshoot various technical issues (software, Win2000/XP, Vista, Win7, Firefox, WIFI, TCP/IP networking VPN, MSOutlook, BSOD, MacOSX). Provided tech hardware support for Subway Retail stores, replaced registers, receipt printers, touch screen monitors, scanners, helped install software and drivers on POS systems.

Pro Support Technical Representative. Troubelshoot software and hardware issue for Dell Small to Medium Business Clients. After troubleshooting over phone setup next business day system exchanges or onsite tech/replacement hardware parts service. Setup wifi-networks, RAID servers, printers, webpages, databases, drivers, remote desktop and worked with Point of Sale support for national food chanes. 2 years of bilingual Spanish computer tech support for Clients in Mexico an South America. Troubleshoot Sales Force issues, use GoToAssit to log in to clients desktops and fix issues.