Support for multiple clients including:-Lift&shift project of ~100 on-prem VMs into Azure cloud (BW, CRM, ECC, PI/PO, Content Server); Windows Server Failover Clustering (Windows 19); Azure SQL Server v19 (with Always On availability group (AOAG) clustering)-numerous HANA upgrades (most recently to SP62; July 2022)-Technical support / configuration during proto-typing for SAP S/4 HANA1909 on-premise solution.-Go-live support for S/4 HANA 1709 landscape; implementation of Azure cloud-hosted backup solution; NW-VSI (SAP anti-virus setup)- various support tasks on clients SAP S/4HANA 2021 systems e.g. SMLT / languages- Technical support for SAP CRM / BW HANA-based solution (AWS cloud-hosted), implement roll-out of Sentinelone anti-virus end-point protection- setup of internal SolMan 7.2 SPS11 system for ITSM/VAR certification- installation of Information Steward / SAP Data Services / ISP- support for BusinessObjects BI Platform 4.2 Support Pack 7 Patch 6, SDS, DQM, CMCGoogle Cloud Platform (GCP) ACE certifiedUnicode migrations of ERP/CRM/BW systems for S&P 500 media clientInstallations of Solution Manager (SM) v7.2 (SP04) on both Windows/Oracle and Linux/HANA (including configuration of ITSM); upgrades to SM v7.2 SP07 -> SP15Upgrades of S/4HANA from 1709 -> -> 2021Support of existing client base across multiple clients (Windows/Linux, Oracle/HANA/MaxDB)Implementation of bespoke bash script solution for automated backups of Azure-hosted Linux/HANA SAP systemsBasis consultant for client’s S/4HANA Retail, Supply Chain and Finance solution (successful go-live July 1st, 2019):Back-end: SAP S/4HANA 1709 FPS02 / NW 7.52 SP02 / HANA 2.0Front-end: SAP FIORI FOR SAP S/4HANA 1709 FPS02 / NW 7.52 SP02 / SAP FIORI FRONT-END SERVER 4.0 SP02 / HANA 2.0

DB2 SME for Unilever’s global SAP production/support landscapeMajor achievement: designing/implementing bespoke technical monitoring at the OS level (via AIX scripting) providing dynamic visibility of potential/actual issues in real-time on all critical production systems; prior to this, monitoring was reactive rather than proactive... this monitoring solution provided many early head-up's about issues that were able to be immediately escalated / dealt with avoiding outages and helping to ensure that uptime SLA's were not breachedResponsibilities:- day-to-day Basis/Netweaver support for 500+ SAP systems, including SAP HANA SLT (sidecar) instances being used for analytic analysis of Production ERP systems- analysis of current BAU support activities and recommend improvements to same- driving technical resolution of critical system issues such as corrupted databases- mentoring of HCL's on- and off-shore Basis team- DB2 HADR SMEEnvironment: IBM Power P7/P8, AIX 7, DB2 v10.5

Brought onto project on behalf of HCL Axon to assist with upgrades of existing SAP Portals and BW/BOBJ (Business Objects) java systems.Responsibilities:- patches (from Netweaver v7.30 to v7.31) via JSPM/SUM, post-upgrade configuration setup / connectivity checks, etc (systems primarily running Oracle 11g on VMware/Linux)- Performance/Stress Test analysis post go-live to ensure successful upgrade / SLA’s being met- provide general support for existing system-landscape (ECC, BI, SRM, PI, Portal), for example resolving ChaRM issues, investigating performance issues, etc.- execute refreshes of BW QA and Pre-production environments from Production

AIX/Mainframe (OS/390) project for greenfield implementation of SAP BS (Banking Services) component + SolMan (Solution Manager/SM) v7.1Responsibilities:- upgrades on IBM z/OS (of Central Services) and AIX P-series (application servers)- configuration of Solution Manager (SolMan), setting up Managed Systems for all systems configured within landscape- provide support for Banking Services (BS), Business Warehouse, SolMan and SLD/ESR installations

Responsibilities:Design installation and maintenance procedures; define technical architecture and standards common across global SAP systems with special emphasis on the operating system and database layers (AIX/DB2), plus NW2004S Java (single- and dual-stack). Examples: High availability architecture (HACMP and HADR); filesystem layout for optimized growth and performance; backup and restore procedures (IBM Flashcopy / HDS In-System Replication); system copy automation;Document architecture, standards and procedures that can be followed by a large virtual and multi-cultural team.Recurring duties (one week per month) as “Dispatcher” (Team Lead) of planned work and/or incident resolution, involving the assignment and tracking of tasks of both on-shore and off-shore resources provided by Satyam.Oversee planned technical tasks provided by off-shore team to ensure quality of assigned tasks met required technical standards and within agreed SLA’sRegular QA checks of on-/off-shore unplanned task executionCommunicate and train support teams regarding the use of these procedures.Completion of Nestle’s Continuous Excellence (NCE; ITIL-like) methodologyCollaborate closely with technical teams in the GLOBE Business Technology Center for development and testing of solutions prepared for the SAP platform. Influence these teams to provide technology solutions required for the SAP platform and agree on appropriate standards.Automate complex or repetitive tasks in order to reduce execution time and human error, increase standardization in a large SAP landscape with several hundred systems.In adherence to GLOBE Change Management processes, promote changes throughout the SAP landscape and follow up on their progress.Provide 3rd level support to SAP BASIS support teams for the analysis of OS/DB related problems within the SAP Netweaver/Web Application Server, restore and recovery of database crashes, performance analysis, problems with custom procedures etc.

Provide client with SAP R/3 Basis knowledge for major upgrade project/global roll-out of New Dimension products. Responsibilities:• Upgrade core production systems from 4.5b to 4.6c• Installation of CUA/SM systems (WAS 6.20) and 4.6C (SR2) systems• Upgrade of APO/LiveCache systems from 3.0 to 3.1• Support of all production landscapes (core 4.5b/4.6c, HR 4.6c, APO 3.0a, BW 3.0b, CRM 3.0)• Performance tuning• Development of automated system refresh methodologies• Interview/mentor/train new hires into Basis team

Provide client with extensive SAP R/3 Basis knowledge for IS-B (Industry Solution – Banking) implementation; representing SAP America on strategic project (largest IS-B site worldwide).Responsibilities:• Bench-marking team with SAP Labs at H-P competency center for IS-B product sizing/feasibility project• Performance tuning, primarily for multiple IS-B/SEM-PA R/3 systems• Multiple IS-B/SEM-PA (and associated Oracle) installations • Multiple Oracle upgrades (from 7.x to 8.x)• Member of Technical Architecture team• Mentor CSC’s security, CTS, DBA and O/S teams• Production support for existing worldwide G/L R/3 systems, including support for Halifax U.K.’s technical team in Cardiff (Wales) during their buyout of First USA’s U.K. credit card business• SAP America’s internal technical “point” person / manager for IS-B project

Provide technical leadership role for pilot “Global Business Integration Project”Responsibilities:• SAP America's technical team lead for Lilly’s global project feasibility study• Installation of InfoDB, multiple 4.0A / 4.0B installations / upgrades, including both hands-on and from a Quality Assurance perspective• Setup of SAP’s InfoDB (version 2.1), plus technical facilitation of remote training setup• Installation of Spanish and French languages• Installation of internet-based documentation• Providing technical consultation / information dissemination for data, applications development and technical infrastructure teams• Performance monitoring / tuning• Production support as required for existing 3.1H systems

Originally contracted for one month to assist Anheuser-Busch (A-B) migrate their database server from IBM to SUN.Responsibilities:• SAP America's technical representative• Providing technical consultation to A-B's System Integration / Basis department• Technical assurance of upgrade from R/3 version 3.0D to 3.1H, and Oracle RDBMS version 7.2.3 to 7.3.3• Training new employees; knowledge sharing / mentoring existing team members• Performance monitoring / tuning• Basis team leader for (successful) disaster recovery exercise

SAP R/3 experience involved across all facet’s of this major and successful implementation, and includes the following specific skill-set utilisation:• Sole System Administrator for three SAP instances and associated multiple clients, for the first 12 months, and then;• Training of the production System Administration team;• Base installations of R/3 v2.1, v2.2, v3.0 and related Oracle i.e. R3INST, tp put;• Numerous R/3 upgrades, from initial planning -> testing/acceptance of same i.e. R3UP • Initial setup of authorizations, profiles and users, and then;• Training of the production Authorizations and Profiles team;• UNIX System Administration / Technical Specialist, including security, file systems, volume management, backup’s;• Oracle Database Administration, including tablespace/extent/rollback/redo monitoring, sizing, backups, recovery, reorg’s;• SAP tuning / performance;• Correction and Transport System (CTS), including setup thereof i.e. tp, R3trans, SE01;• Printing environment, from SAP through UNIX to Novell / UNIX / IP / local printer setup• Desktop setup/installation (SAPGUI, SAPHELP) including Windows 3.x, NT4W, OS2, DOS 6.x, Mac• UNIX performance monitoring i.e. vmstat, sar, ps, df• General AIX / network / desktop support• Integration of all of the above i.e. PC’s (Hardware/DOS/Windows 3.x/Excel/Word/Lan Workplace), LAN, Novell, UNIX, TCP/IP, Oracle, SAP

Initially brought on as contract consultant to perform analysis, design and coding of application software; later converted to employee.• UNIX technical specialist• Systems implementation of payroll, fleet management, human resource management and financial systems• UNIX systems administration• Analysis and development in Infobasic, Universe, and Unidata• Help desk management, client liaison, integration of UNIX and other systems• Installation and support of Universe and Unidata• Team Leader for all Systems related issues, for both internal and external clients.

• Developing and writing technical and business sections for proposals to clients (including responses to RFI and RFP documents) • Pre-sales support for UNIX and PICK based products• Southern Region SME / Product champion for Encore/Multimax (UNIX) series

Project management, systems design, programming and implementation in McDonnell Douglas - PICK environment

• Southern region support for automated library systems. Writing system specifications, programming, installing operating systems and application software• Application software demonstrations and user training• Responsible for 10 sites and two support staff

• Support and enhancements for purchase order systems, stock control system and accounts receivable systems (all using Power House 4GL)• General support and systems running in the Data General MV environment• Liaison with and support of clients including Fruit Growers Federation (stock control system)

Development of a cash receipts system using PICK

General Duties (Pilot) / OTC

Enhancements and support of accounting systems and mailing systems using PICK O/S