David B. Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Founding Director at BlueHead Limited, a New Zealand-based advisory firm focused on executing architectural, commercial, investment, governance, and risk management aspects of significant business and technology change. Assisting a major New Zealand insurance broker to scale up business and technology operations while setting strategic direction for their operating model and core systems. Serving as Board advisor for a successful major business transformation and system implementation programme for one of New Zealand's largest agricultural exporters. Served as the CEO across the A/NZ region for a fast-growth product and services business (LAB3). Built deep relationships with strategic clients and drove several growth opportunities. Led the buy-side separation transaction between InfraCo and Telstra and defined the future services approach for the two entities. This work was a critical part of the deal to sell the Infraco Towers business unit. Built and led a multi-disciplinary team for AMP NZ to re-architect its commercial relationships while executing a challenging strategic transaction. Served as an independent advisor to several companies as they executed large-scale business transformations, commercial negotiations, and business development programmes. Consulted to a UK-based fin-tech on business development as they expanded into the Asia-Pacific region. Mediated complex and sensitive negotiations for a multi-year agreement renewal between a major Australian bank and its telecommunications provider. Coached and advised a global Indian outsourcer as they engaged the A/NZ market.

Auckland, New Zealand

Responsible for leading the development and delivery of the bank’s strategic agenda and transformation roadmap. Led the bank’s digital strategy development intended to leverage technology in order to deliver great customer experiences and achieve the bank’s strategic objectives. This work required making a major and difficult course correction from the previous strategy that was well underway that ultimately required a long-running investment to be halted and written off before putting more of the bank’s resources at risk.

Sydney, Australia

Multiple roles were held over 6 yearsExecutive Director, Transformation Officer 2016-2017Executive leading the Telstra Global Enterprise Services business improvement programme that identified and implemented a slate of cost, capital, revenue, and organisational improvement initiatives across multiple business units and support functions. Executive Director , Customer Services 2012-2015Established a new business function for all services delivered to enterprise and government customers within Australia as well as all international enterprise customers. This included contract and commercial management, early-stage deal shaping, and customer engagement. In this role, he was responsible for strategic direction, delivering shareholder returns, and delivering more growth from core businesses and offshore operations.

New Zealand

Led the establishment of the advisory technology practice in the NZ market.

Auckland, New Zealand

Multiple roles were held:General Manager, Customer & Technology Services 2009 – 20102009 -2010Responsible for all of the bank’s back-office processing, IT infrastructure, customer contact centre, and capital investment. As part of Westpac’s New Zealand executive team, he helped to shape the bank’s strategic direction, improve customer experience, and deliver shareholder returns. General Manager, Consumer Banking (acting)2008 – 2009Responsible for the national retail network of 200 branches, 2,700 staff, with total assets of over $30 billion and a revenue plan of $750 million. This included wealth management and private banking customers as well as mass market consumer banking base. A significant focus during this period was engaging with the customer base and wider community as the bank navigated the impact of the 2008 financial crisis. General Manager, Operations & Technology 2006 – 2008Responsible for all of the bank’s back-office processing, IT infrastructure, and investment. As part of Westpac’s New Zealand executive team, he helped to shape the bank’s strategic direction, improve customer experience, and deliver shareholder returns.

Sydney, Australia

Multiple roles were held over 4 yearsDirector, Senior Project Executive 2004 – 2005Responsible for account managing a significant Australian financial services outsourcing deal which was one of the largest in Asia Pacific for IBM, involving services to Australia, New Zealand and the Pacific Islands. He also successfully restructured the deal to remedy economic viability and relationship issues that had put the original arrangement at risk. Customer Services Executive 2002 – 2003Served in a leadership role focused on both strengthening existing and building new client relationships across all IBM service lines. He had overall responsibility for ensuring that all outsourcing and system integration engagements were defined appropriately and delivered successfully. This included SAP implementations, application management services (including offshoring),and on-demand infrastructure provision. Customers included DBS Bank (Singapore, ING (Hong Kong), Mitsubishi Motors Australia, Air New Zealand, and Qantas

Wellington, New Zealand

Multiple roles were held including: Programme Director Retail Banking, Chief Manager of Development, Chief Manager of Operations and Operations Change Manager

Wellington New Zrealand

Various technical programmer roles, Capacity planning/management and Operation Management in Financial Service sector

Directors Programme

Bpse, Strategic Leadership

Mba